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Connectivity Field Service Engineer - Spain

Barcelona, Cataluna, Spain

Comunidad Valenciana, Spain

Connectivity Field Service Engineer – Barcelona, Spain

We have a great opportunity for a Connectivity Service Engineer to join our team in Spain in October 2024! To service the territory successfully you will be based in Barcelona Area / Catalonia region ideally.

We're looking for people who have technical proficiency servicing IT networks and infrastructures preferably from within a medical device background, are happy to support our customers remotely and be in the field travelling and who love troubleshooting and finding solutions.

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products. Other duties will include ensuring optimal use of the installed hardware and software technologies, enhancing system performance, and securing data.

KEY RESPONSIBILITIES

• Provide emergency service and repairs using troubleshooting skills in software (internal & generic), electrical, electronic, and mechanical systems.

• Develop partnerships with customer IT departments in order to foster the installation and implementation of HOLOGIC Remote Support systems

• Install instruments at customer sites focusing on Connectivity aspects

• Plan and complete Preventative Maintenance on time

• Liaise with customer IT departments and assist with information systems installations and troubleshooting

• Support marketing activities such as exhibitions

• Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists and Field Service Reports

• Perform duties and responsibilities with autonomy in a field-based environment

KNOWLEDGE, SKILLS & EXPERIENCE

• Technical proficiency servicing IT networks and infrastructures both remotely and in the field, and a general knowledge of corporate related processes and disciplines.

• Expert level knowledge of network and interfacing

• Ability to troubleshoot and solve complex issues with Laboratory Information Systems IT infrastructures and PACs networks

• Basic knowledge of DICOM and SQL database management

• Excellent interpersonal, communication and customer service skills

• Experience working in similar/comparable customer-based or laboratory environment

• Effective Time Management Skills

• Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers

• Good level of spoken and written English and Spanish

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

We offer a competitive salary and benefits scheme which one of our talent partners can discuss in more detail with you.

If you think you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!

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