Grass Valley Salesforce Data Administrator in Bangsar South, Malaysia
With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.
As the industry’s R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry. We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.
Why Join Grass Valley?
As the world continues to evolve, Grass Valley is also transforming: Creating innovative breakthrough solutions to serve customers’ changing needs and realities. We are proud that for over 60 years, our innovations have enabled content creators, broadcasters and media organizations to produce rich, compelling content that brings the viewer even closer to the action; more engaged with the story and more connected to others.
Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world. We are looking for our future ambassadors, technologists, thought leaders and innovators to continue this beautiful journey with us. This is your opportunity, join us!
For further information, please visit www.grassvalley.com .
The Salesforce Data Administrator will provide back office support in the area of contract creation, asset loading and quote request generation. The main focus of this role is to ensure that the tools reflect customer entitlements accurately and timely. Work interaction will generally take place via online meetings, telephone, email, and while travel will be very infrequent, could also include face to face meetings.
Respond to queries, create contracts, upload covered assets and set up opportunities within the CRM system in a timely manner;
Communicate entitlements to customers;
Research and respond timely to enquiries regarding customer entitlements;
Interface with internal groups such as Regional Sales Account Managers, Accounts Receivable and Customer Support to resolve customer issues;
Participate in ad-hoc special projects as required.
What you Have to Offer
At least 3 -5 years’ work experience using CRM (Salesforce) and ERP (SAP) systems
Experience within the Broadcast industry will be desirable
Willingness to work odd/shift hours if required
Microsoft office suite with advanced skills in Excel required
Exceptional communication skills and organizational abilities
Ability to be resourceful, build rapport, influence and collaborate with internal departments
Able to work independently with minimal direction but also able to engage in peer reviews and to make team decisions
Detail oriented and quality driven with the ability to multi-task
Flexible in responding to changing demands
Grass Valley offers competitive compensation packages in an energizing and supportive work environment.
This job description is intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, colour, age, disability, sexual orientation or protected veteran status.
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