Job Information
Expeditors Specialist –Customs Brokerage in Bangpli, Thailand
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
• To supervise and develop the staff in handling customs brokerage service professionally, compliantly and in timely manner.
• To ensure and educate staff for strictly following our company’s policies, procedures compliances and concernments. This is including Customs Department’s regulations in handling the shipment and customs formalities.
• To Manage and control all import & export shipment (by sea, air and truck).
• To be able to consult and check HS code for team and customer (if needs) and obtain confirmation of HS code with customers.
• To be able to consult all import & export privileges with customers and related parties professionally and compliantly.
• To be able to solve the problem of customs clearance. Also, being able to coach team to solve the problem and/or communication with customers and/or related parties.
• To be able to check duty, VAT and any TAX refund.
• To control all shipping agents, coaching team to discuss with customs officer to solve the problem compliantly.
• To be able to coach team for completing customs declaration to Customs Department completely and accurately.
• To monitor and evaluate E-Paperless system whether it is well maintain as per the Customs Department’s requirements.
• To monitor and track the performance of customs clearance to meet company working procedures standard, KPIs and customer requirements.
• To co-ordinate with pricing, sale and account management teams for relevant aspects in order to promote, bidding, transitioning and any rate inquiries.
• To keep all concerned updated on any news from Customs Department or any relevant parties.
• After receiving any complaints, making sure team is delivering the effective solution to customer as well as finding the opportunity to improve performance.
• To be flexible on taking additional assignments to support Company need.
• University degree in any field with at least 2 years experience in supervisory level.
• 5 years solid experience in customs brokerage of air or sea freight logistics.
• Knowledge of customs formalities/clearance, cargo handling process and customs regulations.
• Ability to operate E-Paperless system.
• Computer literacy and good Thai & English Typing Skills.
• Good communication in English.
• Possess good coordination skills, problem solving skills, negotiation skills and high accuracy.
• Display ability to work independently with minimal supervision.
• Certified Customs Specialist at least 3 years and/or Licensed Customs Broker.
• Well-versed in Customs E-Paperless system.
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