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Covenant Health Switchboard Operator in Bangor, Maine

JOB SUMMARY

The Telecommunication Operator position involves screening and routing both internal and external calls. Working under supervision and within established protocols, operators perform tasks utilizing various telecommunication equipment along with all aspects of security monitoring including, but not limited to, hospital wide security alarms, gas alarms, generator alarms, refrigeration alarms and emergency code alarms, monitoring of security camera's, radio paging system, secure provider paging system and monitoring all systems for equipment failures and security. The operator is also the second call down for management of various alarms that may be activated at our family medicine outpatient practices.

JOB REQUIREMENTS

Education:

·High School diploma or equivalent

·Knowledge of medical terminology, preferred

Experience:

·A minimum of two years' recent experience as a telecommunications operator, preferred

Other Skills Required:

·Proven ability to work in a fast-paced environment

·Ability to work under the pressure of increased calls during peak operating hours and emergency calls

·Demonstrated computer proficiency in both Microsoft Office, Excel and Word

·Ability to type a minimum of 35 wpm

·Ability to process all transactions in a professional, efficient, courteous and timely manner

·Clear and effective communicator, written and verbal

·Knowledge of hospital operations

·Ability to multitask

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Core Values

Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any legally protected status.

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