Experience Inc. Jobs

Job Number 24127015

Job Category Human Resources

Location Thailand Area Office, 19th Floor, Bangkok, Bangkok, Thailand

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Manager, HR Services, Thailand

The Manager, Human Resources Services, Thailand supports the Director, Human Resources Services in the continent’s human resources services support and office administration to the Thailand above property office (Area team, Customer Engagement Centre, Cluster/Shared Services and any other associates who are hired by Marriott’s above property entity). This position functions as the HR Generalist for the assigned business units at the above property offices in Thailand; carries out the daily activities to support the associates located in the above property offices including recruitment, employee relations, internal communications and training and development, etc. Focuses on delivering HR services that meet or exceed the needs of associates and enable business success; ensures compliance with legislation and Marriott International operating procedures. The role is also responsible for the office administration duty in the Thailand regional office.

CANDIDATE PROFILE

Education and Experience

• College degree in business administration with Human Resources management is preferred.

• Around 5 years’ experience in human resources field with supervisory skill.

Skills and Competencies

• Interpersonal skills to resolve sensitive issues with associates.

• Verbal and written communication skills in English.

• Computer skills such as Microsoft Word, Excel, Access, PeopleSoft.

CORE WORK ACTIVITIES

Recruitment and Selection

• Partners with designated Talent Acquisition team resources to ensure the openings in the area office are filled with an efficient manner.

• Lead the recruitment process for the Customer engagement centre

• Supports the compensation proposal for the candidate and once the compensation proposal is approved, to communicate the package to the candidate.

• Prepares the offer letter and the on-boarding process.

Compensation & Benefits

• Ensures new hires are enrolled in benefit plans and communicates changes to the benefit plans in a timely manner.

• Implements the payroll administration.

• Supports the benefits harmonization work for Thailand in view of the merger. Works closely with direct manager and C&B team.

Training and Development

• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for associates and emphasizes the importance of guest service in the Marriott culture; ensures attendance by all new hires and participation of the leadership team.

• Collaborates with management team to ensure departmental orientation processes are in place and associates receive the appropriate new hire training to successfully perform their job.

• Coordinates enrollment for training programs; tracks and documents managers’ participation in training.

Associate Relations

• Supports the continent initiatives like Associate Appreciation Week, Journey Week, LOCV, etc.

• Assists in maintaining effective associate communication channels in the responsible offices.

• Communicates Continent Office rules and regulations, the progressive discipline policy, Business Integrity Line, and the Guarantee of Fair Treatment during orientation and via an associate handbook.

• Utilizes an “open door” policy to acknowledge associate problems or concerns in a timely manner.

• Conducts exit interviews on all voluntary separations, tracks results and shares information with direct manager.

• Assists with the administration of recognition programs; provides suggestions to improve existing programs or introduces new concepts to maintain associate interest and involvement

Administration

• Ensures associate files contain required paperwork (e.g., employment application, reference checks, Information Protection Agreement, job description), are properly maintained, and secured.

• Ensures terminated associate files are retained for the required length of time.

• Ensures compliance with procedure for accessing, reviewing, and auditing associate files and ensures compliance with the Privacy Act.

• Ensures medical records are maintained in a separate, secure, and confidential medical file.

• Develops and maintains property job specifications.

• Supports the maintenance of the Human Resource Information System in accordance with Human Resources Standard Operating Procedures.

• Ensures proper documentation of all progressive disciplinary action is kept in associate file.

• Ensures performance evaluations and merit increase paperwork are maintained in associate files.

• Provides the office administration role for the office where the incumbent is located. The office administration role is responsible for the general administration of the office operation and ensuring that the office runs smoothly and efficiently. Create a positive engaged work environment in the office.

Office Administration

• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.

• Establishes and maintains complete and up-to-date information to ensure accurate reporting.

• Maintains the administrative role for the office and ensuring the office is in a safe and secure work environment.

• Handles office administration tasks including office equipment, license renewal, lease renewal for office and expat, office insurance negotiation and renewal.

• Provides supplies by identifying needs for the Hub, Reception, Mailroom, Wellness Room, Meeting Rooms and other general public area; establishing policies and procedures for the office.

• Purchases printed materials and stationery, pantry supplies and groceries requests by obtaining requirements; negotiating price, quality and delivery.

• Manages office premises related issues including equipment repair/ maintenance, pest control, carpet cleaning arrangement and office safety.

• Negotiates contracts and maintains relationships with third party suppliers.

• Monitors the service quality of the vendors and suppliers to ensure cost effective and efficient services.

• Plans, organizes and coordinates special projects and office event when needed including associate activities.

• Provides historical reference by developing and utilizing filing and retrieval systems to track any changes such as license and lease renewal record, signed agreement etc.

• Submits information for budget preparation for office general expenses.

• Maintains and manages office keys records.

• Coordinates office renovation or working desk relocation as required.

• Acts as the main contact person with building management offices.

• Acts as a back-up receptionist where necessary.

• Supervises receptionist(s) and office cleaner(s).

• Conducts other ad hoc projects as assigned.

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