Experience Inc. Jobs

Job Family: Customer Services

Req ID: 433562

Siemens Logistics GmbH is a fully owned subsidiary of Siemens AG. Siemens Logistics is a leading provider of

innovative and high-performance solutions for airport logistics. The portfolio includes products and solutions for

baggage and cargo handling, high-end software for the digitalization of logistics processes as well as an

extensive range of maintenance and services.

Siemens Logistics is represented worldwide through its regional companies and active in more than 60

countries.

Siemens Logistics customers include many top passenger airports worldwide, serving more than a quarter of

all global passengers. With the capability to support all airport end-to-end operational and functional processes,

the company offers a comprehensive portfolio for airlines and airports to deal with the challenges of today and

tomorrow.

Duties and Responsibilities:

• Serve as Lead Engineer for IT equipment and software during shifts.

• Manage application servers, data centers, and the baggage handling systems network.

• Ensure the upkeep of IT infrastructure across the entire baggage handling systems.

• Monitor and inspect the operational status of servers and workstations, ensuring both software and hardware components function smoothly.

• Support customers during live operations in all IT-related matters, proactively preventing IT issues and diagnosing any problems that arise during operation.

• Configure and adapt existing control software as needed after customer approved.

• Diagnose and resolve first-level IT system, Network and/or software issues, escalating when necessary.

• Consistently monitor SLAs and implement necessary measures.

• Drive continuous improvement efforts within the project scope.

• Carry out preventive maintenance on industrial control system servers, related system, and IT components.

• Conduct data backups, including operational data, program configurations, log files, and other critical information as assigned by the manager.

• Report issues, analyze root causes, and take corrective actions within the scope of responsibilities while preparing performance reports for the manager.

Requirements & Qualifications:

• Bachelor’s Degree in Electronics, Electrical Engineering, Computer Application or other related field.

• Proficient in Oracle or SQL Server databases (relational database model) with the ability to write database statements and procedures.

• Strong knowledge of Microsoft Server and Client environments.

• Experience in baggage or material handling systems is preferred.

• Familiarity with standard operating and maintenance procedures.

• Experience as a Server System Administrator is an advantage.

• Relevant certifications (MCP, CCNA, CCP) are an advantage.

• High sense of responsibility and team spirit.

• Willingness to learn and transfer knowledge from our headquarter to the local team.

• Strong analytical skills, complex problem-solving and troubleshooting skills.

• Good command of both written and spoken English.

• Able to work shifts.