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The Vice President, Technology Infrastructure Services (TIS) is a senior leadership role responsible for ensuring the delivery of TIS to NTT clients. This role is responsible for ensuring the efficient operation, optimisation, and continuous improvement of complex TIS services. This role manages and deploys targeted support services programmes to help accelerate sales, client engagement and service delivery. This role collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.

This senior leadership role is responsible for providing leadership, guidance and mentorship to a team of professional TIS resources, and fostering a collaborative and high-performing work environment.

What you'll be doing

Key Roles and Responsibilities:

• Strong business acumen to design innovative offers that meet client’s outcomes and market opportunities and align these offers to business objectives.

• Develop TIS Service Portfolio strategy and and drive innovation across our entire suite of offers – including Technical Services, Software Defined Infrastructure services, and Technology Lifecycle Services portfolio.

• Foster business growth and drive priorities based on competitive analysis, market trends, external benchmarks, client feedback and regional business case development.

• Collaborate closely with the broader Technology Solutions offer creation, sales, and marketing teams to ensure that the services portfolio and value proposition is closely embedded into the overall Technology Solutions offers and sales collateral

• Define revenue and profitability key performance indicators (KPIs), monitor and forecast revenue, sales volume, and profit margins; identify areas for improvement, and make data-driven decisions

• Cultivate the service offer team with client centric mindset, conduct solution design reviews, and establish deep understanding of market needs, client requirements, preferences and pain points so that the service offers are constantly enhanced with data-driven insights to address challenges and deliver exceptional value

• Lead strategic and operational aspects of lifecycle services, integrate with OEM vendors, and motivate new tech / API integrations

• Manage the end-to-end TIS Offer development from ideation to end-of-life, hold team members accountable, manage product development costs, and implement efficient operational policies and procedures.

• Knowledge, Skills and Attributes:

• Excellent business and commercial orientation and with a supporting interest in technology

• Thought leader who possesses in-depth knowledge of support services, IT service management, and related technologies

• Ability to stay up-to-date with industry trends, emerging technologies, and best practices

• Substantial knowledge of support services concepts, IT service management (ITSM) practices, and industry best practices

• Excellent understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data centre and collaboration

• Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships

• Excellent interpersonal and verbal and written communication skills

• Excellent leadership qualities, including the ability to inspire and mentor a team

• Excellent collaboration skills and are able to interact professionally

• Ability to work in a team environment and contribute to their success

• Ability to facilitate presentation of technical and complex matters to a diverse audience

• Ability to analyse data and produce reports on issues and recommend resolutions

• Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge

• Ability to coordinate team activities and operationally plan and manage deliverables

• Solid attention to detail

• Ability to multi-task, set priorities and meet deadlines

• Substantial knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable

• Ability to work collaboratively with cross-functional teams and stakeholders at senior / executive level

Academic Qualifications and Certifications:

• Required: Bachelor’s or master’s degree in a relevant field or equivalent Preferable: Certifications in Product Management

Required Experience:

• At least 7-10 years of experience in a Product / Offer Management role

• Strong thought leadership and ability to translate client requirements into service offers.

• Ability to translate offer requirements into platform features requiring API development.

• Strong analytical skills to gather and compare information from multiple sources, identify business issues, and navigate complex and ambiguous situations.

• Strong technical expertise with solid understanding of digital technologies and trends, including data analytics, AI, ML, Cybersecurity, digital tools & platforms.

• Experience in building, managing and leading world class teams, comprising both technical and non-technical individuals.

• Has experience working in a global business environment, collaborating with diverse backgrounds and cultures across different regions

Workplace type :

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.