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IBM UX Researcher in Bangalore, India


Thomas J. Watson said it best: 'Good design is good business.' Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

About the Team

As IBM Z Designers, you are part of a community of innovators, creators, and design thinkers. Our systems power the world's most important industries, and our clients are the architects of the future. Transforming our business to deliver on that future is at the heart of our Design mission.

As an IBM Z Researcher / UX Designer, you will assume ownership of design deliverables on your product, either as an individual contributor or leader of a design team. Fusing your understanding of customer needs, deep domain knowledge and familiarity with the positioning and strategy behind your products, you are seen as a subject matter expert in your domain, leading your team to develop high-quality, experience-led solutions that meet end-user expectations while delivering business value. You are adept with conducting UX research and comfortable developing and executing research goals and plans.

You have a passion for technology and the capacity to learn and understand complex technical details. You will also assume a degree of responsibility in meeting business success metrics.

Having built expertise in the UX craft, competency in design research and effective collaboration skills working in multidisciplinary teams, you will apply your knowledge and expertise to advocate for customer needs and drive exemplary product experiences. You will actively contribute to our design community's health, culture, and success through your involvement in community-focused initiatives and through mentorship of junior teammates and other colleagues.

Core Responsibilities

  • Develop fluency in your portfolio's business strategy and the value proposition of the product(s) within your scope.

  • Drive the execution of an experience roadmap based on awareness of user and business needs.

  • Align the design work of your team with product strategies and user experience insights/requirements.

  • Execute product/project design deliverables in alignment with project timeline and roadmap milestones.

  • Determine types of research needed on individual initiatives and develop research goals and plans.

  • Evaluate early ideas for products, workflows or features to determine viability.

  • Create wireframes and develop prototype of design concepts based on clear understanding of users, clients, and their desired outcomes and in accordance with interaction design principles.

  • Take ownership of work product and perform daily tasks with autonomy.

  • Support and guide individual designers through leadership, coaching, and mentoring

Required Technical and Professional Expertise

  • A minimum of 5 years of experience in executing UX deliverables on design projects.

  • A minimum of 4 years of experience in product or service design.

  • A minimum of 2 years of experience working with product managers and engineers.

  • A minimum of 4 years of experience in a hands-on UX design role.

  • A minimum of 4 years of experience with design tools such as Figma and Adobe XD, as well as analytics tools.

  • Exposure to Agile processes (e.g., SAFe), design thinking, managing allocation and prioritization discussions, and the IBM Universal Experiences.

  • Portfolio of projects that demonstrate your skills as a UX designer and researcher and shows a breadth of complex, technically-oriented projects.

Preferred Technical and Professional Expertise

A Bachelor's degree in human-computer Interaction, Product or Service Design, UX Design, or an equivalent combination of formal education in design.

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.