Kyndryl, Inc. Technical Support Representative - Windows 10 Help Desk in Bangalore, India
Your Role and Responsibilities
As a Technical support Representative , you would be helping manage escalations and technical resolution for Windows 10 related issues. You would be involved in managing security on windows and help deliver a superior client experience by understanding and adapting to the needs of our clients.
Install, Configure, Upgrade
Configure local storage and file systems
Manage end user escalation
Resolve enduser workstation related issues
Required Technical and Professional Expertise
Minimum of 2 year’s experience in IT Industry
Professional Linux troubleshooting expertise
In depth knowledge in configuring local storage and file systems on Windows Workstation
Expertise in managing security on Windows
Customer support experience
Active listener with flexibility to modify approach and adapt to customer needs
Ability to multi-task, proven problem-solving skills and knowledge sharing
Preferred Technical and Professional Experience
Highly experienced in the Windows support environment
Red Hat Certified Engineer
Excellent communication skills.
Should be willing to work in shifts along with the team in customer business time.
Good team player with willingness to learn and drive to achieve.
Proactive and focussed on Metrics.
Good MS office skills and Reporting knowledge
Should be able to drive Continuous Improvement in the process.
Take end to end responsibility and ownership of driving process knowledge in the team.
Perform training and need analysis, Refresher training's
Drive to achieve team KPI's, Monitor the call queue and ensure prompt action
Take ownership of escalated tickets
Required Education Bachelor's Degree
Preferred Education Master's Degree
State / Province KARNATAKA
City / Township / Village Bangalore
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category Product Services
Role ( Job Role ) Technical Support Representative
Employment Type Full-Time
Contract type Regular
Position Type Early Professional
Travel Required No Travel
Company (Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position? No
- Kyndryl, Inc. Jobs