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Kyndryl, Inc. Technical Support Representative - Windows 10 Help Desk in Bangalore, India

Your Role and Responsibilities

As a Technical support Representative , you would be helping manage escalations and technical resolution for Windows 10 related issues. You would be involved in managing security on windows and help deliver a superior client experience by understanding and adapting to the needs of our clients.

Responsibilities:

  • Install, Configure, Upgrade

  • Configure local storage and file systems

  • Manage Security

  • Manage end user escalation

  • Resolve enduser workstation related issues

Required Technical and Professional Expertise

  • Minimum of 2 year’s experience in IT Industry

  • Professional Linux troubleshooting expertise

  • In depth knowledge in configuring local storage and file systems on Windows Workstation

  • Expertise in managing security on Windows

  • Customer support experience

  • Active listener with flexibility to modify approach and adapt to customer needs

  • Ability to multi-task, proven problem-solving skills and knowledge sharing

Preferred Technical and Professional Experience

  • Highly experienced in the Windows support environment

  • Red Hat Certified Engineer

  • Excellent communication skills.

  • Should be willing to work in shifts along with the team in customer business time.

  • Good team player with willingness to learn and drive to achieve.

  • Proactive and focussed on Metrics.

  • Good MS office skills and Reporting knowledge

  • Should be able to drive Continuous Improvement in the process.

  • Take end to end responsibility and ownership of driving process knowledge in the team.

  • Perform training and need analysis, Refresher training's

  • Drive to achieve team KPI's, Monitor the call queue and ensure prompt action

  • Take ownership of escalated tickets

Required Education Bachelor's Degree

Preferred Education Master's Degree

Country/Region India

State / Province KARNATAKA

City / Township / Village Bangalore

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Product Services

Role ( Job Role ) Technical Support Representative

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No

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