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IBM Technical Support Representative - Windows 10 Help Desk in Bangalore, India

Introduction

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you'll love your career at IBM.

Your Role and Responsibilities

As a Technical Support Representative, you would be helping manage escalations and technical resolution for Windows 10 related issues. You would be involved in managing security on Windows and help deliver a superior client experience by understanding and adapting to the needs of our clients.

Responsibilities:

  • Install, Configure, Upgrade

  • Configure local storage and file systems

  • Manage Security

  • Manage end user escalation

  • Resolve enduser workstation related issues

Required Technical and Professional Expertise

  • Minimum of 4 year's experience in IT Industry

  • Professional Linux troubleshooting expertise

  • In depth knowledge in configuring local storage and file systems on Linux Workstation

  • Expertise in managing security on Linux

  • Customer support experience

  • Active listener with flexibility to modify approach and adapt to customer needs

  • Ability to multi-task, proven problem-solving skills and knowledge sharing

Preferred Technical and Professional Expertise

  • Highly experienced in the Linux support environment

  • Red Hat Certified Engineer

  • Excellent communication skills.

  • Should be willing to work in shifts along with the team in customer business time.

  • Good team player with willingness to learn and drive to achieve.

  • Proactive and focussed on Metrics.

  • Good MS office skills and Reporting knowledge

  • Should be able to drive Continuous Improvement in the process.

  • Take end to end responsibility and ownership of driving process knowledge in the team.

  • Perform training and need analysis, Refresher training's

  • Drive to achieve team KPI's, Monitor the call queue and ensure prompt action

  • Take ownership of escalated tickets

NA

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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