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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The infrastructure running industries like transportation, energy, insurance, banking, or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premises, off-premise, or hybrid approachess. Our Infrastructure Specialists are responsible for keeping up with the latest and most significant of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role & Responsibilities:

• The ACE (IIB) & MQ Administrator will be part of a team that provides implementation, troubleshooting, and maintenance of our client 's ACE & MQ environments.

• The administrator will be responsible for collaborating with members of our Technical Delivery Teams and Architecture teams to support and improve the delivery of managed services.

• This is a critical infrastructure role on business-critical services that require team support 24x7 365. A support model is in place to cover the 24x7 requirement across administrators with shared standby and overtime responsibilities.

• The administrator will be responsible for:

• The build, deployment, support, and performance of systems

• Maintaining compliance to avoid data loss and unauthorized access

Required Technical and Professional Expertise

• Bachelor's degree in Computer Science

• 8+ years of relevant experience on MQ infrastructure administration

• Master level IBM ACE architecture, administration, performance and tuning

• Experience in integration between IBM ACE and SAP

• Experience in queue manager configuration and load balancing, security management (OAM), performance and tuning

• Experience in HA clusters for MQ

• Experience in Managed File Transfers (MFT)

• Experience with MQ in AIX, Red Hat Linux (RHEL) and Windows servers

• Experience installing, patching, and upgrading MQ and IBM ACE

• Configuration, deployments and vulnerability remediation in multi-tier environments with firewalls, load balancers, and high availability solutions

• Knowledge and ability to design and improve organizational IT structures in order to improve the business operation support

• Experience with management of SSL, TLS, data encryption and certificates

• Experience in working with global teams, with people from several locations

• Coordination with external groups to acquire new strategies where they can achieve business goals

• Tests and develops infrastructure capability for newly developed projects and presents a support service for these areas

• Mentoring and leadership for a team of less experienced ACE/MQ administrators

• Be able to solve complex problems and have real experience in installation, configuration, high availability, root cause analysis, performance tuning and security & compliance activities

• Autonomy to work without supervision, targeting to achieve agreed-upon goals and with an innovative mindset

• Fluent in English, both written and spoken

• Provide assistance through different communication channels, such as ticketing system, remote session and email

• Send first response for all your incoming cases, validating their business impact and priority, adhering to the corresponding SLAs, and aligning the expectations about next steps and communication

• Analyze, research and document your troubleshooting advances on all your assigned cases and service requests

• Act as a key contributor in the creation of squad documentation

• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams

• Ability and experience to support a 24x7 environment including standby and overtime activities

Preferred Technical and Professional Expertise

• Master's degree in Software Engineering

• Red Hat, zLinux, AIX and Windows Administration experience

• Familiarity with Agile methodologies

• Familiarity with productivity tools such as Jira, Slack and Service Now

About Business UnitThe IBM CIO Technology Platform Transformation team plays a crucial role in modernizing and optimizing IBM's technology infrastructure and platforms. The team aims to power AI-enabled experiences through AI-first technology platforms that enable and streamline existing processes, enhance security, and improve user experience by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and cloud computing. Some of the key responsibilities of this group include:

Driving the adoption of emerging technologies to optimize and automate various business functions, keeping an AI-first approach with a digital experience.

Enable best in class IT with enhanced cybersecurity measures to protect sensitive information and maintain regulatory compliance.

Modernizing legacy systems and integrating disparate applications to improve interoperability and reduce technical debt.

Collaborating with other departments and teams to align technology efforts with broader corporate objectives.

Providing guidance and expertise on technology trends, best practices, and standards. This team comprises professionals with diverse backgrounds in software engineering, data science, network architecture, and security. By fostering a culture of innovation and continuous improvement, the team strives to achieve its mission of making IBM the most productive company in the world

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.