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Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

The Senior Service Engineer role, is a service engineering position that combines software and systems engineering to maintain and run cloud-scale, distributed, fault-tolerant systems. Our team ensures that our services and products have reliability and uptime to meet the needs of our ever-growing customer base in a mission critical industry.

Day to day working with other team members on a variety of tasks from Tape Libraries ( Enterprise/LTO), PowerShell, Automation, monitoring, incident management, completing capacity and deployment-based service planning, defining monthly and weekly activities like patch & vulnerability management, Cluster, Server Troubleshooting, and playing a pivotal role in our major incident response team should an incident impact the availability or reliability of Xarchive.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Manage and maintain tape library systems, ensuring optimal performance, reliability, and scalability. Thorough knowledge about the firmware testing and complete configuration of tape libraries.

• Design, engineer, test, deploy, and operate enterprise and LTO tape libraries.

• Deployment of racks, clusters and tape libraries across Azure datacentres.

• Troubleshoot complex issues related to servers, clusters and network infrastructure, utilizing advanced diagnostic tools and methodologies.

• Conduct root cause analysis for system failures and performance bottlenecks, implementing corrective actions to prevent recurrence.

• Respond to and resolve emergent issues, acting as incident manager and following through to prevent problem recurrence using ITIL based Problem Management approaches.

• Develop automation for recurrent issues, increasing scalability and driving efficiencies.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• 7+ years of expertise in tape library technologies, including hardware, software, and configuration best practices along with Knowledge of data protection techniques for various workloads.

• 4+ years with proven track record of troubleshooting complex issues related to nodes, servers, storage systems, and network infrastructure.

• 4+ years experience with Strong proficiency in Programming, scripting and automation, with hands-on experience in C#, .Net, PowerShell, Python, or similar languages.

• 4+ years of experience in a Problem Management role with the ability to perform root cause analysis, trend analysis, and implement proactive solutions.

Other Qualifications:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• 8+ years of experience working with mass storage in Enterprise environment.

• Experience working with trend analysis, metric design, and monitoring.

• Cross-group project experience.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .