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Description

Amazon Alexa is changing the way people interact with machines. Alexa is acquiring new experiences with the help of a vibrant developer ecosystem. Do you want to join the team that delivers the best-in-class Alexa experiences to Amazon’s customers? Do you want to build a team that is equally obsessed over customers and content developers? Then the Alexa Everywhere team is where you want to be. We are looking for an experienced program manager to drive key business goals and programs for 3P skills.

Key job responsibilities

As the Senior Program Manager, Partner Support & Services, Alexa Everywhere, you will drive key business collaborations critical to improving the customer experience of 3P integrations with Amazon Devices.

• Partner with Senior Leaders/Directors within Amazon Devices to identify opportunities to delight 3P partners with world class enterprise solutions.

• Define and implement strategical partnerships that enables businesses in Amazon Devices scale faster, save costs, and improve efficiency.

• Work with stakeholder teams – customer experience, platforms, tech, products, marketing, business development, solution architects – to delight enterprises during their product integration journey and raise the quality bar of integrations with Amazon Devices.

• Partner with engineering teams to build technical solutions, as well as systems and tools to improve certification, publishing and monitoring experiences for a host of 3P integrations, like Alexa skills and devices.

• Establish mechanisms and processes that drive continuous improvement and operational efficiency for existing collaborations for Partner Support & Services.

A day in the life

As the Senior Program Manager for Partner Support & Services, Alexa Everywhere, you will lead collaborations with Lines of Businesses within Amazon Devices. These partnerships will enable businesses drive impact at scale, and deliver delightful partner experience. You will design solutions for businesses across the spectrum of primitives that Partner Support & Services offer, and drive complex cross-functional projects from initiation to delivery. Above all, you will build the brand of Partner Support & Services with businesses in Amazon Devices.

About the team

We are the team that delivers transformative, world-class support services to empower partners to innovate and launch exceptional products seamlessly, so that Amazon's ecosystem thrives through increased demand, quality offerings. We ensure that customers around the world enjoy products like If you are excited by technology and working in a fast-paced challenging environment drives you, we would love to have you as part of the Partner Support & Services team, Alexa Everywhere.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience

• 5+ years of program or project management experience

• 5+ years of delivering cross functional projects experience

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• 8+ years of program or project management experience

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience working cross functionally with tech and non-tech teams

• Experience in complex problem solving, and working in a tight schedule environment

• Strong process definition and optimization skills; proven ability to define effective, efficient, and massively scalable processes for digital products and services