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Senior Engineer, Technical Support

Job Category: Client Support

Location: India - Karnataka - Bangalore

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Meet Our Team:

We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our clients to work with us. You will be working along with best colleagues and clients across the globe.

Picture Yourself at Pega:

In this role, you will interact with customers and partners at senior levels to support Pega technology, gain insight and understand the customer needs and solutions. Our customers are the largest and most successful in their respective industries. Ultimately, your success is judged by the success of those customers in deriving real world business value as shown by repeat business and increased adoption.

What You'll Do at Pega:

• Adhere to GCS case management practices, including meeting defined SLAs.

• Demonstrate a high level of empathy for client concerns and commitments to timelines.

• Efficiently understand and translate product and environment issues into technical solutions.

• Continually seek opportunities to increase client satisfaction and deepen client relationships.

• Document troubleshooting and problem resolution steps.

• Advise and educate client service personnel on best practices and proper configuration to achieve optimal results.

• Work as a team member, integral to the successful implementation of targeted objectives

• Help with Troubleshooting documents to aid case investigations within the associated tribe.

Who You Are:

• knowledge and experience on front end technologies in UI (JavaScript, HTML and CSS).

• Knowledge of Core Java, good understanding of OOPS, and Data Structures.

• Good working knowledge on Databases (ex. Postgres, Oracle, MySql).

• Strong interest and desire to learn BPM and working experience on Pega Platform.

• Strong troubleshooting and debugging skills, and has experience in analyzing, troubleshooting, and resolving enterprise software issues.

• Fluent in English to provide focused support.

• Strong analytical and problem-solving skills

• Ability to identify, propose and implement solutions.

• Pega Platform Certifications on Pega 7.x/8.x CSA/CSSA is preferred.

What You've Accomplished:

• Minimum of 4 years of experience in a product support, development or troubleshooting capacity

• Bachelor’s degree in computer science or related areas

• Working programming knowledge and experience

• Ability to rapidly gain in-depth knowledge of existing and new Pega products.

• Demonstrated effective oral and written communication skills, including poise in pressure situations.

• Aptitude for streamlining processes to identify efficiencies and improvements.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products

• Continuous learning and development opportunities

• An innovative, inclusive, agile, flexible, and fun work environment

• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 21427

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all..

We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!

As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity