Experience Inc. Jobs

Experience Required : 6+ years of experience in application support with good communication skills

Desired Skills :

• Should have worked in Application support

• Ability to research issues and derive solutions from existing knowledge base

• Ability to document newly derived solutions clearly and concisely for the benefit of the other team members/customer.

• Will require to work in US hours shift and or weekend shift on a rotational basis

• Monitor service platforms by available monitoring tools

• Initiate troubleshooting activities if something wrong is found by monitoring

• Answer service-related questions and feedback from users thru email and phone

• Provide user access control and termination, as and when requested

• L1 and L2 ticket handling, basic troubleshooting, and incident resolution wherever possible

• Should be good at handling bridge calls.

• Basic Knowledge of Windows Services.

• Knowledge of Linux is an added advantage

• Should be flexible enough to learn new process as and when required.