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Introduction

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you'll love your career at IBM.

Your Role and Responsibilities

Who you are: As a ISA SCC Security analyst you will be engaged to support our customers wrt Endpoint Security, EDR, Email Security & Encryption.

What you'll do:

• Perform daily health checks of all Endpoint products to ensure they are functioning optimally and securely.

• Monitor and manage endpoint security solutions to protect against various threats, ensuring the integrity and security of endpoint devices

• Assist in the deployment and maintenance of endpoint agents, ensuring they are correctly installed, configured, and updated.

• Conduct routine security checks to ensure compliance with established security policies and procedures.

• Monitor email security solutions to detect and prevent phishing, spam, and other email-based threats, ensuring secure email communication.

• Monitor risks generated from the antivirus (AV) console and take appropriate actions with the assistance of L2 and L3 support teams.

• Respond to email security incidents promptly and escalate issues as necessary to ensure swift resolution.

• Work with end users to troubleshoot and resolve any antivirus-related issues, providing effective support and solutions.

• Support the implementation and management of encryption solutions to protect sensitive data

• Assist in blocking malicious hashes, IP addresses, and domains based on threat advisories, enhancing the security posture.

• Support in creating compliance reports, SLA reports, and daily, weekly, and monthly reports to track and document security activities and performance.

• Ready to work in 24x7 shifts

How we'll help you grow:

• You'll have access to all the technical and management training courses you need to become the expert you want to be

• You'll learn directly from expert developers in the field; our L2 and L3 will mentor

• You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise

• Experience working in any Endpoint Security product, EDR , Email Security and Encryption.

Preferred Technical and Professional Expertise

• Experience working in any one endpoint security product ( Symantec, Trend Micro ), EDR ( MS Defender, CrowdStrike, Cortex XDR ) Email Security (Proof Point, MS O365) and Encryption ( Bit Locker , McAfee Full drive encryption )

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.