Job Information
Amazon Program Manager , Seller Reimbursements IN in Bangalore, India
Description
The Seller Reimbursements (SR) team manages a thin line between balancing Seller Experience and arresting defects and cost leakages. Getting this balance right is crucial to driving our flywheel faster and stronger.
We are looking for a Program Manager to ensure that policies, processes and operational excellence are met across the MFN channel for everything related to reimbursements while maintaining a very high bar for seller experience.
The ideal candidate should be strategic, highly analytical, customer-focused, team oriented, with outstanding communication skills with the ability to build strong relationships with key stakeholders.
Key job responsibilities
Identify, analyze and own solutions for defects and cost leakages
Perform data analysis and translate insights into concrete, actionable recommendations for operational, program, or process improvement
Own reporting of metrics and root cause analysis to identify opportunities for improvement
Develop and improve processes, policies and strategies to support the program’s vision
Support for ongoing initiatives within the SR team and other product and business partner teams (CBW, FC operations, Network Loss, Transportation operations, Recommerce, Categories)
Collaborate across different functions and teams in order to build strong relationships with key stakeholders
Basic Qualifications
5+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
Experience building processes, project management, and schedules
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience in driving end to end delivery, and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
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