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About Dynamics 365 Contact Center:

Dynamics 365 Contact Center is a truly cloud-native solution, built from the ground up to deliver scalability, reliability, and security on modern cloud infrastructure to support your mission-critical contact center workloads.

Are you looking to build Software as a Service (SaaS) applications to enable our business customers to undertake their journeys of digital transformation?

As part of the Dynamics 365 engineering organization, our team delivers business applications for Connected Customer Care – for contact centers. And as a Software Engineering Manager, you will work with senior business and technology leaders as well as internal business users and Partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs. We are looking for a passionate and motivated senior leader who can inspire the team and drive design and development of Business applications & Industry cloud vertical applications and solutions leveraging the power of Power Platform, Microsoft 365, Office 365, and Azure. We innovate quickly and collaborate closely with our partners and customers in a very agile, high-energy environment. If this opportunity excites you, please come and talk to us!

We want you for your passion for technology, your curiosity and willingness to learn, your ability to communicate well in a team environment, your desire to make our team better with your contributions and your ability to deliver.

Responsibilities

• Principal Engineering Manager - Dynamics 365 Contact Center Are you a dynamic leader with a passion for voice and speech technology? We are seeking a Principal Engineering Manager to lead and grow a team of 10-15 engineers in the development of cutting-edge solutions for the Dynamics 365 Contact Center. If you have a strong foundation in automatic speech recognition (ASR), language modeling, large language models (LLMs), and machine learning, combined with expertise in real-time systems, high availability, reliability, and a true DevOps model with service ownership, this is the opportunity for you. Key Responsibilities:

• Lead and mentor a team of 10-15 engineers, driving the design, development, and implementation of state-of-the-art ASR systems and voice interfaces for the Dynamics 365 Contact Center.

• Oversee the development and optimization of language models and LLMs, ensuring top-tier accuracy, performance, and reliability.

• Apply advanced AI and machine learning techniques to enhance Microsoft Dynamics products, delivering robust, real-time voice-driven user experiences.

• Ensure the team designs and operates systems with high availability, reliability, and performance, suitable for mission-critical applications.

• Implement and champion a DevOps culture, with a focus on service ownership, continuous integration, and continuous delivery, ensuring smooth operation of services in production.

• Collaborate closely with product management, UX, and other cross-functional teams to seamlessly integrate speech technologies into Dynamics 365 Contact Center products.

• Stay current with the latest trends in speech technology, AI, machine learning, and real-time systems

Qualifications

Required :

• You have extensive industry experience in ASR, language modeling, LLMs, machine learning, and real-time systems, with a proven track record of delivering high-impact projects.

• You possess strong leadership skills, with experience managing and mentoring teams of 10 or more engineers.

• You are skilled in designing and operating high-availability, high-reliability systems, and have hands-on experience with DevOps practices and service ownership.

• You have a passion for voice technology and are excited by the potential to revolutionize user interactions within the Dynamics 365 Contact Center.

• You excel at strategic thinking, translating high-level vision into actionable engineering plans that deliver reliable and high-performing systems.

• You are an effective communicator, capable of aligning team efforts with broader company goals and fostering collaboration across departments.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .