Experience Inc. Jobs

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Customer Presales & Retention, Microsoft Advertising Services, Partner Enablement, Store Sales & Support (CAPS) is a support business unit with a portfolio of different proactive and reactive support and service teams. Our services support a breadth of scenarios that include helping customers buy online at the Microsoft Store, helping Small and Medium Business (SMB) customers advertise to millions of consumers on Bing, helping support partners grow their businesses, and helping acquire and retain SMB customers.

The Technical Pre-sales and Deployment team, is an essential component of Microsoft's partner network. Our team plays a pivotal role in understanding customer needs and delivering technical expertise during the sales process. By leveraging deep knowledge of Microsoft technologies and solutions, we enable partners to design and propose tailored solutions that align with customer requirements. Furthermore, the team actively supports partners throughout the deployment phase, ensuring smooth implementation and customer satisfaction. Ultimately, this collaboration empowers partners to deliver successful projects and maximize the value of Microsoft products and services for their customers.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Job Requirement

• Must possess strong consulting skills.

• Guides partner in one-to-one consultation to provide solutions to their customer environment within primary or minor solution areas (e.g., architectural guidance, request for proposal [RFP] assistance, deployment guidance). Identifies and recommend complimentary solution areas.

• Guiding Partners with transitions/migration to the Microsoft 365 cloud services such as tenant setup and service configuration.

• Helping partners design and develop cloud-specific security policies, standards, and procedures.

• Be a Trusted Advisorby guiding partners to adopt Microsoft best Practices to help themsell/ deploy Microsoft 365 Solutions for their customers.

• Use business, technology, and industry strategies to define customer/partner requirements and constraints. Leads conversation with partner to identify the requirements of the business and/or scenario they are trying to solve.

• Gathers partner feedback in real time to deliver to respective planning team based on the support the market needs.

• Identifies partner needs and recommends routine or narrow technical solutionsolutions (e.g., SharePoint, Exchange Online,security assessments, privacy, data retention) or technical best practices through feature comparison, architecture design, proofs of concept, etc., and shares materials to help partners meet their business goals at a support-market level.

• Proactively and continuously learns new technology in their respective solution area and builds knowledge in additional solution areas. Collaborate with other Partner Technical Consultants (PTCs) by sharing experiences, best practices, and product news. Attains proper accreditation needed to deliver different intellectual property. Participates in relevant technical communities.

• Records and updates labor in incident-management tool.

• Document case status logs a record of their labor and activities on valid solutions and has timely engagement and follow up with partners.

• Records and updates technical and professional skills in a tracking tool.

Qualifications

Skills Required:

Possess strong technical knowledge in one of the following solution areas and have a good understanding of the other solution area. (Expertise on Both will be a plus) .

5+ years’ experience in M365 skills(O365 security, Sharepoint online/ MS Teams), Cloud productivity.

Modern Workplace

• Microsoft Teams

• Technical experience with architecture design, configuration, and implementation of infrastructure in Microsoft Teams, Meetings, Phone System, Operator Connect and Direct Routing, Integration with other Applications

• Viva Suite

• Viva Connections, Viva Engage, Viva Insights, Viva Topics, Viva Learning

• Exchange Online + Hybrid Scenarios

• Design and administration skills for Exchange Online, Experience with Exchange Migrations, IMAP, On-Premises to Online and public folder migration, Skills with Exchange Transport and Client Access, good understanding of Autodiscover service and Exchange ActiveSync (EAS)

• SharePoint Online

• Experience with supporting, planning, designing and implementation of Microsoft Sharepoint Online, Hybrid Scenarios, OneDrive for Business implementation, Migration of files to Microsoft 365.

• Understandingof Windows 365

Security

• Azure AD / Microsoft Entra

• Hybrid Identity, MFA, Conditional Access, Privileged Identity Management, Identity Protection, Identity Governance

• Intune

• Device Management, Application Management, Device Protection and more

• Microsoft 365 Defender

• Defender for Endpoint, Defender for Office 365, Defender for Cloud Apps

• Microsoft 365 Compliance

• Advanced eDiscovery, Information Governance, Compliance Score, Microsoft 365 compliance center, Customer Lockbox, Customer Key, Compliance Manager, Insider Risk Management, Microsoft Information Protection, data loss prevention (DLP), Message encryption, Retention Labels and Policies)

Skills Good to have:

Basic Understanding of Azure, Dynamics, Power Apps, Power Automate, Copilot

*Shifts are open.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .