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At Trane Technologies we Challenge the Possible. Our brands – including Trane® and Thermo King®– create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what is possible for a sustainable world.

Role Summary :

The Operations Solutions Centre Analyst II responsible for executing the day-to-day tasks and processes within the Solutions Centre. They provide customer service, support operational activities, and contribute to the overall efficiency and effectiveness of the Solutions Centre.

Based at our Bengaluru office, India, you will report directly to the Operations Solutions Centre Leader.

Key Responsibilities:

• Manage and execute "run and maintain" activities for Supply Chain, leveraging standardized work processes developed in collaboration with Subject Matter Experts (SMEs) for teams in India and the US

• Provide high-quality customer service and support to resolve customer inquiries and issues.

· Identify and implement process improvements and standardization opportunities, ensuring operational efficiency across all geographic locations.

· Monitor customer feedback and use insights to drive continuous improvement.

· Work closely with the Data and Analytics team to identify and implement automation opportunities, enhancing productivity and reducing manual effort.

· Communicate effectively with stakeholders at all levels to provide updates on Solutions Centre performance and initiatives.

· Collaborate with the Training Centre Team to identify training needs based on operational insights, ensuring teams are proficient in current and new processes.

Qualifications:

• Bachelor’s degree in business administration, Operations Management, or a related field. Master’s degree preferred.

• Minimum of 5 years of experience in operations management

• Proven track record of managing and improving operational processes and customer service.

• Excellent analytical and problem-solving abilities.

• Effective communication and interpersonal skills.

• Proficiency in using operations management software and tools.

• Knowledge of industry best practices and regulatory requirements.

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what is possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.