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Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

What you'll be doing

• Deep understanding of WLAN technologies, network management, and security, including IEEE 802.11a/b/g/n/ac WLAN standards and industry best practices.

• Perform upgrades, troubleshoot and fixes of network hardware, software and configuration issues.

• Solid understanding of Cisco wireless infrastructure and architecture. Good hands-on experience with Wireless LAN controller and Cisco AP troubleshooting as well as with the Cisco WLC IOS Code upgrade.

• Hands on experience with configuration and troubleshooting of Cisco WLC models like 9800, 8500, 5520, 5508, 2504, 5508 with HA SSO and all models of Cisco APs including wave 2 and next generation 9100 series APs.

• Excellent Troubleshooting & Debugging expertise on Cisco WLC and Access Points.

• Access point configuration in CAPWAP and Mobility Express solutions.

• Traffic migration from Flex connect to Local mode and vice versa.

• Fundamental knowledge of switching / routing protocols and authentication.

• Experienced on testing and troubleshooting wireless products including access points (APs), WLC and other WLAN infrastructure like Cisco Prime, DNAC and client devices for evaluation.

• Hands on knowledge and understanding of Cisco ISE/ Aruba ClearPass is an added advantage.

• Excellent analytical, communication, and documentation skills.

• Interact with the client on a day-to-day basis and troubleshoot wireless network issues and resolve them under SLA.

• Upgrade IOS of WLC as per schedule.

• Handles all changes as per the change management process.

• Ready to work on 24*7 operational support.

Workplace type :

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.