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Your day at NTT DATA

The Cloud Managed Services Engineer (L1) is responsible for providing a support and monitoring managed service for clients' cloud-based environments. This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimisation of clients' cloud infrastructure and services.

This role may also contribute to / support on project work as and when required.

What you'll be doing

• Experience of 3-5 years with managing Linux/Virtualization/Cloud systems Installation, configuration & troubleshooting.

• Experience in Hyperscalars such as Azure,AWS,Google Cloud

• Experience with configuration management tool such as Ansible & puppet is a plus.

• Hands on experience on Shell Scripting to automate repetitive daily Lab Operations task.

• Help troubleshoot problems with Linux servers, running various versions of Linux, including Red Hat, Suse,Ubuntu, CentOS, Debian

• Help automate server maintenance, including running scripts and automated processes

• Good knowledge about the Linux File system , Kernel, RAID, boot process and Run levels

• Advanced Linux network configuration knowledge (VLAN tagging, network bridge, bonding modes), networking, IP and routing fundamentals

• Well versed with Linux architectural features and applications like ssh, vsftp, nfs, http, DHCP , PXE & DNS.

• Experience with Vulnerability management - Analyzing scanned security reports and actioning towards their remediation .

• Practical knowledge of Linux server upgrades and patching activities for vulnerabilities reported.

• Experience with HP, Cisco, Quanta, Dell Server hardware & their maintenance

• Good English language skills, written and spoken, with strong communication and interpersonal skills with ability to influence without authority

• Ability to learn quickly and work under pressure, with attention to details

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.