UL, LLC IT Business Systems Analyst in Bangalore, India
At UL, we know why we come to work.
Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!
What you’ll learn & achieve:
The Salesforce Business Systems Analyst is responsible for supporting multiple Salesforce Orgs and related applications. You will be on the front lines providing support to our global Salesforce.com users along with a global support team.
In addition, this role you may at times help with configuration and testing in both our Salesforce and FinancialForce Professional Services Automation (PSA) environments.
The position requires a strong communicator. The successful candidate will possess the ability to interact and effectively communicate with internal customers, local and remote teams, technical support teams and quality assurance teams.
Provide functional/technical support for Salesforce.com/PSA, including but not limited to system configuration, report assistance, data maintenance and system maintenance.
Open and follow-up on service support tickets
Maintain user profiles, role hierarchy, sharing rules and security settings.
Assist in project testing, implementation, and documentation activities.
Work with other IT teams to support Salesforce.com/PSA integrations with key applications.
Well versed on MS Office products including Word, Excel, and Outlook.
Strong analytical and problem solving skills
Review changes in upcoming releases of Salesforce; provide recommendations and documentation regarding features to implement
What makes you a great fit:
2 or more years providing Salesforce.com support leveraging ServiceNow or similar helpdesk tool.
1 or more years of Salesforce.com administration experience, certification preferred
Salesforce.com administration knowledge, including dashboarding and reporting.
Ability to troubleshoot issues and provide support for multiple complex Salesforce Orgs
Ability to adjust to changing priorities and participation in multiple projects.
Demonstrable experience of FinancialForce PSA processes and applications.
Salesforce Service Cloud, Oracle ERP, CPQ and Informatica experience preferred.
Demonstrated successful experience in maintenance operations preferably at an IT Services or related industry.
Demonstrated previous customer supporting roles.
Strong communication skills.
Excellent verbal and written communication skills.
What you’ll experience working at UL:
• Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do. • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best. • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world. • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal. Curious? To learn more about us and the work we do, visit UL.com
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Job ID 2021-23439
of Openings 1
Job Category Information Technology
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