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CDM Smith Entry Service Desk Specialist in Bangalore, India


Requisition ID:


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Job Description:

Troubleshoots routine 1st tier incidents such as access rights management issues, software applications errors, hardware failures and questions related to email, collaborative tools and websites, etc. Responds to IT related requests for information via phone, email and collaborative tools. Assigns incident and user requests to IT staff based on criticality using IT Service Management tools. Determines priority of service requests with guidance and accurately records them based on impact and urgency. Collaborates with IT staff on issue resolutions and escalates service requests to appropriate IT groups or individuals as required. Adds updated and removes obsolete documents and information stored in the IT Knowledge Management System. Participates in IT meetings and group discussions related to service requests and active projects. Supports major modifications to the global IT infrastructure and software environment as required. Performs other duties as required.

Job Title:

Entry Service Desk Specialist



CDM Smith Employment Type:


Minimum Qualifications:

• 0-3 years of experience

• Good interpersonal and customer relations skills

• Proficiency in written and verbal communications

• Good organizational skills

• Use of problem solving techniques and systems analysis

• Experience with IT Service Management tools

• Requires practical knowledge of IT related hardware, Microsoft Office and Microsoft Windows operating systems

• Experience supporting wireless and wired networks and there inter-operation with computer systems

• Availability to work on-call at least one weekend per month

Why CDM Smith?:

CDM Smith provides lasting and integrated solutions in water, environment, transportation, energy and facilities to public and private clients worldwide. As a full-service consulting, engineering, construction, and operations firm, we deliver exceptional client service, quality results and enduring value across the entire project life cycle.

Job Site Location:

India - Bangalore

Agency Disclaimer:

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

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