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ThermoFisher Scientific Customer Care Engineer in Bangalore, India

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Opportunities at Thermo Fisher Scientific Inc.

Are you an exceptionally skilled and ambitious Engineer seeking a new challenge? Thermo Fisher Scientific Inc., a world-class company in the field of scientific solutions, is currently looking for a Customer Care Engineer to join our team in Bengaluru.

Responsibilities:

  • Provide exceptional technical service, installation, operation, training, and repair of Ion chromatography & HPLC equipment.

  • Conduct product installations and demonstrate features related to 21 CFR compliance under the CDS software.

  • Offer training and technical advice on instrument use, both in person and by phone.

  • Investigate challenges and identify faults, offering solutions or coordinating necessary repairs.

  • Act as a vital link between customers and the Sales and Marketing teams.

  • Monitor repairs and suggest product improvements.

  • Perform planned maintenance calls and regular customer visits.

  • Make recommendations regarding spare parts requirements.

  • Achieve assigned spares and service revenue targets.

Requirements:

  • Bachelor's degree in Instrumentation, Biotechnology, Electronics, or Electrical Engineering.

  • Minimum of 3 years of relevant experience.

  • Fluent written and verbal communication skills.

  • Excellent communication skills for successful collaboration with colleagues and external partners.

  • Ability to prioritize service requests and produce clear documentation.

  • Self-motivated and proactive in technical and support approach.

  • Capability to collaborate closely with customers, gaining insights into their challenges and driving regional commercial success.

  • Build rapport with customers and educate them on maintenance contract entitlements and procurement of PM kits annually.

Join us at Thermo Fisher Scientific Inc. to make a difference and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer. Apply today and start your story with us! Visit this link to apply.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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