Experience Inc. Jobs

Description

About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role -

Amazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.

Key job responsibilities

As AVS Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in-country AVS Product Family owners to understand your vendors’ needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service.

The candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon.

A day in the life

Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.

About the team

Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.

Basic Qualifications

• MBA degree from a Tier 1 institute

• Demonstrated success managing a team with a track record of developing a high performing team.

• 10+ years’ experience in customer/ account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality.

• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions

• Organizational skills including prioritizing, scheduling, time management, and meeting deadlines.

• Service mindset and ability to use metrics to measure service levels.

• Written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses.

Preferred Qualifications

• Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.

• E-Commerce experience preferred

• Success managing dynamic account portfolios

• Program management experience