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IQVIA 40909 - Sr System Engineering Spprt in Bangalore, India

Monitor and maintain global network circuits and hardware using Network Monitoring software

• Log, Report and Escalate outages to all pertinent groups using appropriate software

• Monitor and maintain Unix, Linux and Windows Servers using Centreon (Nagios) , Orion Monitoring toolsÂ

• Respond to alerts for server hardware, software and applications following established procedures and SLA’s

• Perform scheduled and unscheduled reboots of servers using various tools as per established procedures and SLA’s

• Provide backup support during business off-hours, weekends as needed following established procedures

• Monitor mainframe and peripheral equipment. Respond to operating system and error messages. Record equipment or software malfunctions through the appropriate ticketing system(s)

• Provide a broad range of information technology support activities on multi-platform environments

• Review, analyze and evaluate break/fix resolutions regarding different systems operations and networking activities

• Develop solutions to complex problems with little assistance from immediate management

• Assign issues to appropriate second level support, as necessary.

• Ensure agreed service levels are met and customer’s expectations are met or exceeded.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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