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TEKsystems Service Desk Agent in Baltimore, Maryland


Daily responsibilities include logging, tracking and resolving an average of 20 to 30 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced troubleshooting skills, handling, diagnosing, resolving end user issues in the environment, and providing assistance to other members of the team.

Top Skills' Details- 2+ years experience in user support

  • Expert-level proficiency in:

  • Microsoft Office 365 support

  • Remote access troubleshooting (VPN/Networking)

  • Active Directory administration

  • Hardware troubleshooting

  • Device deployment


IT, Help Desk, Customer service, Call center, Troubleshooting, Active directory, Windows 10, Windows, Helpdesk troubleshooting, Vpn, Password reset, Phone support

Additional Skills & Qualifications:

"White glove service" type environment, VIP requests are regular

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.