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Transdev Road Supervisor in Baltimore, Maryland

Overview

Hiring Immediatley for Road Supervisor!

The Road Supervisor will be responsible for supervising day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations. They will also provide support, advice and guidance to operators in responding to a variety of issues, assess situations and determine the appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future. Finally, to ensure a positive work environment for operators they will provide coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service

Responsibilities

  1. Demonstrates and promotes a “safety first” lifestyle at the location.

  2. Responsible for hiring, coaching, counseling, and issuing discipline to operator staff members through documentation and terminate employees based on observed failure to perform the job in a safe manner and in accordance with Company and client specifications and just cause.

  3. Assists operators in overcoming operational challenges.

  4. Ensures operators are fit-for-duty at all times and ensures scheduling compliance.

  5. Conduct on-road observations of service to ensure proper implementation of all operating rules and procedures.

  6. Ensures operator pre- and post-trip operating procedures.

  7. Uses the CleverCAD Tablet computer to provide maximum, yet efficient communications to Window Dispatchers.

  8. Ensure on-time-performance specifications.

  9. Prepares and submits required reports in a timely manner

  10. Responds to any service-related assignments.

  11. Communicate face-to-face with the riding public as outreach and customer service, and to answer any questions on the ground.

  12. Assesses safety conditions of all aspects of bus service and monitors operator and passenger behavior while in service.

  13. Reports on road conditions, pot holes, wires or tree damage, etc., that may affect bus service.

  14. Oversees a smooth commuting experience for Operator and the public and share “best practices” with entire team.

  15. Escalates issues to management team members when necessary.

Qualifications

  • High school diploma or equivalent. Degree preferred.

  • Must have a minimum of 2 years’ experience in the transportation industry with emphasis on safety.

  • 2-3 years supervisory experience.

  • Knowledge of state and local regulations/guidelines, inclusive of DOT, FTA, and FMCSA.

  • Ability to interpret and initiate policies and procedures.

  • Considerable knowledge of and ability to use personnel computers and related software.

  • Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.

  • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.

  • Excellent communication skills both written and oral.

  • Proficiency with Microsoft Word, excel and other Office packages.

  • Trapeze experience a plus.

  • Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment.

  • Proven organization skills, understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.

  • Union experience helpful.

PHYSICAL DEMANDS:

The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions.

  • 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities.

  • 90% of work is accomplishedoutside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.

  • Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.

  • Exposure to heavy traffic areas while performing the duties of the job.

  • Exposure to considerable amounts of dust, vehicle fumes and noise.

  • Must be able to travel for company training, meeting or support missions.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Locations US-MD-Baltimore

Posted Date 2 months ago (8/20/2021 3:30 PM)

Requisition ID 2021-15455

Position Category Other

Internal Reference 156

Company/Division Transdev Services

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