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Lutheran Immigration and Refugee Service Program Officer for Virtual RandP in Baltimore, Maryland

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

In April 2024, Global Refuge, in partnership with the Department of State's Bureau for Populations, Refugees, and Migration (PRM), will launch a new virtual case management program, the Virtual Reception and Placement (VRandP) program. This program will provide case management services to refugees and Special Immigrant Visa holders for the first 90 days after their arrival, providing Reception and Placement (RandP) services, virtually.

Reporting to the Senior Program Officer, the Program Officer will be part of a team working to implement the newly established VRandP program. Working at Headquarters, this work will be carried out through case processing, training, monitoring and evaluation, and technical assistance, ensuring high-quality performance across all VRandP direct service regional teams. This position requires experience in the RandP program, strong attention to detail, and a commitment to high-quality service provision.This position can be remote with occasional trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives inThe United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

  • medical, dental, and vision available on the first day of employment,
  • professional development, tuition reimbursement,
  • generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
  • 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
  • company 403(b) contribution of 3%, an additional 7% match which vests immediately,
  • Family Building benefits for reproductive procedures, adoption/foster care assistance, and
  • an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge.Please join us as we make a difference in the lives of newcomers.


  • Support the implementation of the new VRandP program for Global Refuge.
  • Create and disseminate tools, resources, and training to support the VRandP program.
  • Provide support to maintain the VRandP space on the Global Refuge extranet Connect, IRIS, and other VRandP systems.
  • Provide programmatic input and information to ensure the successful completion of programmatic reports.
  • Support with VRandP direct service team engagement efforts to include a VRandP community of practice for virtual teams and participation in regular meetings.
  • Conduct monitoring and evaluation activities of VRandP services.
  • Provide technical assistance and guidance related to real-time service provision challenges and client inquiries.
  • Assist with the successful placement of VRandP program clients with regional teams.
  • Participate in meetings and convenings with external stakeholders.
  • Contribute bold creativity and innovation to the unit with the ultimate goal of implementing the Global Refuge VRandP program.
  • Other duties as assigned by supervisor.


  • Undergraduate degree in social work, social sciences, non-profit management, or related field, preferred.
  • A minimum of 2-3 years of experience implementing the Department of State's Reception and Placement Program, is strongly preferred.
  • Experience working with refugees, immigrants, or limited English speakers, is required.
  • Ability to speak Dari, Pashto, or Spanish, preferred but not required.
  • Experience in interpreting contract compliance, developing and delivering training, and providing technical assistance to service providers and staff, preferred.
  • Ability to write and edit reports and clearly interpret technical requirements.
  • Ability to establish effective relationships with colleagues and partners.
  • Excellent communication skills
  • Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to detail.
  • Strong proficiency in Microsoft Office applications, knowledge of database management, and other computer applications. This position will utilize several web-based platforms.
  • Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
  • Experience with and commitment to working in a very diverse workforce.
  • Ability and willingness to travel 5% or less of the time
  • Ability to work over the weekend or holiday, as needed

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.