Experience Inc. Jobs

Description

Position Overview: You will play a pivotal role in ensuring a seamless and positive experience for patients. You will be the friendly and detail-oriented face of our facility, dedicated to providing exceptional support and service.

Your responsibilities will include handling patient inquiries, managing appointments, and assisting with insurance and billing matters, all while upholding our commitment to compassionate care and operational excellence. Experience with eClinicalWorks (ECW), Athena, Epic, and MyChart is preferred, though candidates with experience in similar healthcare management systems are also encouraged to apply.

Key Responsibilities: Patient Interaction:

• Serve as the primary point of contact for patients, addressing questions about services, appointment scheduling, and general inquiries with empathy and professionalism.

• Appointment Management: Schedule, reschedule, and cancel patient appointments while ensuring optimal use of resources and minimizing wait times.

• Insurance and Billing Assistance: Assist patients with insurance verification, billing inquiries, and understanding their coverage options.

• Provide accurate information and support regarding medical billing processes.

• Records Management: Maintain and update patient records in compliance with HIPAA regulations and facility policies.

• Ensure all documentation is accurate and current.

• Problem Resolution: Address and resolve patient concerns or complaints promptly and effectively, escalating issues to supervisors when necessary.

• Team Collaboration: Work closely with medical staff, administrative teams, and other departments to coordinate patient care and improve service delivery.

• Administrative Support: Perform administrative tasks such as managing phone lines, handling patient intake forms, and processing referrals as need

  Requirements Qualifications: Education: High school diploma or equivalent required. Associate’s degree or higher in a related field is a plus. Experience: Minimum of two years of customer service experience, preferably in a healthcare or medical setting. Experience with medical terminology and insurance procedures is highly desirable. Skills: Strong communication and interpersonal skills, with the ability to handle sensitive information with discretion. Proficient in Microsoft Office Suite and experience with electronic health records (EHR) systems is beneficial. Attributes: Demonstrated ability to work effectively in a fast-paced environment, manage multiple tasks simultaneously, and provide exceptional customer service.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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