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Lead, Collaboration Engineer

Date: Sep 16, 2024

Location: Baltimore, MD, US, 21230

Company: Under Armour

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on theInternal Career Site Here. (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=ua&_s.crb=aNMP8gWoYkBDFn%252bz2BldysgcgQHZpVs6tHzE9smSuXE%253d)

Purpose of Role

The Lead, Collaboration Engineer is the subject matter expert, supporting Under Armour's global collaboration equipment, standards, configuration, and support for UA’s Hybrid Teammates. The equipment and virtual support include but is not limited to Audiovisual, Cisco, Digital Signage, and Digital Showrooms. The Collaboration Engineer will work closely with but not limited to:

• Go To Market Team for setting showroom standards, system support, and sell-in planning.

• Corporate Real Estate with small to medium moves and changes

The Lead, Collaboration Engineer, will support Under Armour's helpdesk team globally with device maintenance, upgrades, and full production support and has strong customer focused mindset.

Your Impact

• Work closely with the Solutions Technology Leaders on the technical and business strategy to create alignment between business and IT.

• Create deliverables for business leaders that facilitate decisions regarding technology investments and operational efficiency.

• Employ a human-centric approach and design thinking to evolve the in-office experience.

• Identify, implement emergent technologies, and the ability to scale solutions to delight teammates, improve engagement, and create business value.

• Help support CTA Leaders with Corporate Real Estate and Collaboration Technologies (AV, Video, IoT, etc.)

• L4 Technical support for Help Desk and high-level troubleshooting skills

• Manage small CRE technology moves and changes with little to no oversite by CTA leaders.

• Help set collaboration equipment and configuration standards for the collaboration systems and platforms.

• Lead technical support for live-streamed internal events. Work with internal communications teams and external production vendors to design and support all technical aspects of event production.

• Maintain documentation for inventory, programming, drawings, collaboration locations, and configuration of all supported systems.

• Maintain changes, upgrades, and configuration requirements to ensure systems are up-to-date and functional.

• Maintain relationships with vendors to plan changes and feature updates for systems.

Qualifications

• Strong consultative, critical thinking, and creative problem-solving aptitude.

• Strong customer service skills

• The ability to teach and guide others

• Strong understanding of supporting audio and video over the network. Cloud, SIP, RTMP, NDI, LAN/WAN, Dante, AES67.

• Crestron, Biamp, Bright Sign, and Cisco Equipment background

• Experience leading change management or transformation initiatives.

• Ability to analyze complex business challenges.

• Strong troubleshooting skills and enthusiasm to be hands-on with testing innovative technologies while understanding real-world applications.

• The Ability to read and understand construction and engineering drawings.

• Understands emerging technology trends and disruptions and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models.

• Ability to understand the long-term ("big picture") and short-term perspectives of situations

• Bachelor’s degree in either Computer Engineering, or equivalent

• CTS or CTS-D (preferred)

• 5-7 years of corporate, operational, or technology role discipline

• Exceptional interpersonal skills.

• Excellent written and verbal communication and service skills.

• Acting as an information source and communicator between business branches.

• Understand of various programming languages like, simple, Java (preferred)

• Landscape such as: Collaboration Technology, Cisco Collaboration technology, Crestron, Extron, and Buildings IOT.

• Understanding of Appspace, Cisco Control Hub, Microsoft Teams

• Experience with VR and Hologram Technologies

• Ability to read and understand construction blueprints

• Experience working in fast-paced, technology product-focused organizations and business units.

• Business relationship and stakeholder management

• Enhancing the quality of IT products and services.

• Analyzing the design of technical systems and business models.

• Analyzing business needs.

• Finding technological solutions to business requirements.

• Analyzing data to inform business decisions.

• Hands-on and inquisitive, with the ability to teach and mentor

Workplace Location

• Location: This individual must reside within commuting distance from ourBaltimore HQoffice.

• Return to Work Designation: 3 days week in-office, the remainder of work week remote.

• Travel: minimal travel

• Licenses/Certifications: CTS or CTS-D preferred

Relocation

• No relocation provided

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Base Compensation

$121,520.00 - $167,091.10 USD

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

Benefits & Perks

• Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community

• Under Armour Merchandise Discounts

• Competitive 401(k) plan matching

• Maternity and Parental Leave for eligible and FMLA-eligible teammates

• Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.