Experience Inc. Jobs

Job ID Number

R3579

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have 3+ years of experience with troubleshooting and maintaining devices, and are looking for your next career move, apply now.

Job Description

We are looking for a Desktop Support Specialist to provide technical support to a local school district. This position will be full-time contract and onsite with travel .

What You’ll Do

• Communicate effectively with all levels of customers including administrators, staff, students and vendors

• Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)

• Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures

• Installs and configures supported device operating systems

• Performs routine diagnostics and maintenance with multiple operating systems

• Installs and configures applications and other supported software packagesTests new releases for supported systems

• Performs network support and troubleshooting duties

• Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages

• Troubleshoots hardware and software issues

• Assists teachers with resolving device related problems

• Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity

• Coordinates with vendors when necessary

• Participates as team member on small and/or large projects

• Records activities in the work order system

• Updates/Creates internal supported system documentation

What You'll Need

Required:

• Associate’s degree in a related technology area

• Minimum of three (3) years’ experience installing, upgrading, troubleshooting and maintaining device software

• Knowledge of Windows and Apple hardware and software platform

• Ability to perform technical tasks with minimal supervision

• Must be able to follow oral and written directions

• Any equivalent combination of experience and training, which provides therequired knowledge, skills and abilities will be considered

• Must have own transportation and valid driver's license (Required license must bemaintained throughout employment in this position)

• Ability to lift 50 pounds and climb a ladder

Preferred:

• Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.