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Johns Hopkins University Case Manager for Undergraduate Students in Baltimore, Maryland

We are seeking a Case Manager for Undergraduate Students . This position will be reporting to the Assistant Director of Student Outreach & Support and working as part of the Student Outreach & Support team, the Case Manager maintains high student contact and a student caseload to address the needs of students. This Case Manager will work to support all students at JHU, with a specific concentration supporting students who are leaving and/or returning from a Medical or Emergency Leave of Absence. Case Manager maintains high student contact and a caseload to address the needs of students who have problems in areas such as physical or mental health, finances, family and interpersonal concerns and social adjustment that may affect their academic performance or other aspects of their JHU experience, using a variety of interventions, referrals and follow up services.

Responsibilities will include student contact via regular meetings, triage, case management, and collaboration and consultation with colleagues and faculty within the Division of Student Affairs, University Administration, the Krieger School of Arts & Sciences and the Whiting School of Engineering.

While strong, supportive relationships may develop with students, the Case Manager does not engage in individual therapeutic relationships.

About JHU

The Johns Hopkins University was America’s first research university, founded for the express purpose of expanding knowledge and putting that knowledge to work for the good of humanity. Today, Johns Hopkins has approximately 6,500 faculty, 6,200 undergraduate students, and 17,600 graduate students across 230 degree programs at the baccalaureate, master’s, and doctoral levels. JHU has multiple campuses in Baltimore and campuses serving graduate students in DC, Italy, and China. Johns Hopkins stands alone among top research universities in its extraordinary commitment of attention and resources to ensuring student success and particularly those from first-generation or limited income (FLI) backgrounds, making bold, sustained, and dramatic investments in the student experience over the last 15 years.

Student Affairs at JHU

Student Affairs on the Homewood campus is made up of 23 departments ranging from Residential Life, Dining, Athletics and Campus Recreation, to Student Engagement, Student Conduct, Student Transitions and Family Programs, Center for Student Success, Center for Social Concern, and University Student Services administrative units like Human Resources, IT, and Communications.

Student Affairs at Johns Hopkins educates beyond the classrooms, helping students to deepen their self-awareness, develop relationships, nurture inclusion, and find fulfillment in the collegiate experience to ensure lifelong success and meaningful contributions to our global community. Our culture is defined by our commitment to the “Aspirations for Student Learning,” which play a critical role in helping us fulfill our mission. We challenge, encourage, and support students to:

  • Live with curiosity

  • Deepen self-awareness

  • Engage in meaningful collaboration

  • Grow in confidence

  • Practice responsible leadership

Student Affairs enjoys a close relationship with Academic Affairs at JHU, and with shared responsibility for delivering on one of the University’s highest priorities: ensuring that highly talented students from a wide range of backgrounds, regardless of their ability to pay, thrive during and after their time at JHU. We work closely with our colleagues in Student Health and Well-Being, Academic Affairs, Integrated Learning and Life Design, and the Office of Diversity and Inclusion to ensure students can take full advantage of all that JHU has to offer.

Our team is seeking student-centered, success-oriented professionals who want to make a difference in students’ lives. Ideal candidates in Student Affairs are curious, solution-seeking, have a can-do attitude, and are committed to the dignity and equity of all persons. If you enjoy student-centered work, work focused on building relationships and fostering community, that is rarely the same day-to-day, engaging with both college students and colleagues in-person as well as virtually, and have an entrepreneurial spirit, we want you to join us!

Hopkins Student Affairs Statement on Inclusion, Community, and Excellence

At Johns Hopkins we strive to be a model of a pluralistic society in which we acknowledge, embrace, and engage diverse identities, perspectives, and experiences. We seek to build and buttress an inclusive intellectual and physical environment to ensure that all members of our community know with certainty that they belong at Johns Hopkins and we aspire to equitably share the benefits and burdens of dismantling persistent systemic barriers to individual and communal success.

Hopkins Student Affairs is committed to fostering a welcoming and inclusive community for students, faculty, and staff of all backgrounds:

We believe that diversity is inherent to excellence and that the broad diversity of talents, cultures, identities, and experiences of our community members are core to our ability to deliver exceptional student development and learning experiences.

We strive to support a student experience where academic, leadership, and community engagement opportunities spur discovery and learning; encourage a respect for and valuing of the perspectives of others; and foster a sense of belonging and connection across our student, broader university, and Baltimore community.

We strive to create a learning environment where our students feel invited to learn from, and contribute to the learning of others through the sharing and honoring of each other’s perspectives, identities, cultures, talents, and experiences.

Hopkins Student Affairs seeks to hire, and support the professional development of, colleagues who: are equity-minded; demonstrate a commitment to inclusion; share a keen understanding of the importance of our identity as a diverse community of learners; are poised to contribute to our efforts to support student learning and offer robust leadership development and community engagement opportunities; and can contribute to our efforts to foster student connection and a sense of belonging across our university.

Specific Duties & Responsibilities

Student-Facing Responsibilities

  • Meet 1:1 with students initially and regularly to develop individual student success plans based on their unique circumstances and track their progress towards their personal and academic goals

  • Collect, evaluate and record all facts pertaining to student cases that come in through Maxient online management and referrals

  • Triage student cases as they come in to the office and assign to case managers

  • Document all information and communication in Maxient

  • Formulate intervention plans in order to enhance the academic success of students

  • Contact and collaborate with other University departments to expedite resolution of problems

  • Provide referrals to support services within the University as well as community agencies

  • Follow up and track prior cases to ensure student compliance with recommendations and adequate staff support for the student

  • Collect all pertinent information for a student requesting a medical leave of absence and emergency leave of absence, making a recommendation to the Assistant Director, SOS

Systems Management & Reporting

  • Maintain and monitor factual case records in a variety of electronic student record systems (Maxient, Starfish, Student Information System)

  • Interpret University policy regarding students and making recommendations when policy changes are needed, based on trends in data

  • Prepare ad hoc reports, data requests and annual report for internal stakeholders

Outreach, Training & Education

  • Assist in training and consulting with faculty, staff, students, parents, and external stakeholders on referrals

  • Provide relevant training around resources and support to campus partners including, but not limited to, Campus Safety and Security, Financial Aid, Academic Advising, Counseling Center, Health and Wellness

  • Develop and distribute of appropriate marketing materials

  • Participate fully in the programming sponsored by the Office of the Dean of Students, including but not limited to Orientation, Family Weekend, Senior Week, and Commencement

  • Some night and weekend work required

Minimum Qualifications

  • Bachelor’s Degree in education, counseling, social work, public health or related field

  • Three years related experience

Preferred Qualifications

  • Master’s Degree in education, counseling, social work, public health or related field. Experience working with college aged students

  • Experience working in crisis situations

  • Experience using Maxient and Starfish

  • Three to five years experience in higher education or closely related setting

  • Experience managing response to crisis situations

  • Experience working as part of case management support team and experience navigating complex, decentralized environments

Special Knowledge, Skills & Abilities

  • Demonstrated knowledge of online student tracking systems and database management.

  • Strong attention to detail, excellent communication skills, ability to quickly synthesize information from a variety of sources in order to make informed recommendations for the best welfare of the students.

  • Knowledge of current case management trends and literature preferred.

Classified Title: Student Life Administrator

Job Posting Title (Working Title): Case Manager for Undergraduate Students

Role/Level/Range: ACRP/04/MC

Starting Salary Range: Min $46,560 - Max $81,650 ($60,000 budgeted; commensurate with experience)

Employee group: Full Time

Schedule: Monday-Friday, 8:30am-5:00pm

Exempt Status: Exempt

Location: Homewood Campus (Hybrid)

Department name: ​​​​​​​Student Outreach and Support

Personnel area: University Student Services

Total Rewards

The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion (https://diversity.jhu.edu/roadmap-on-diversity-and-inclusion/) .

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.