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OPPORTUNITY OVERVIEW ZeroFox seeks an Associate Platform Specialist, you will join a team of highly skilled individuals working at the intersection of open source Intelligence and cyber security. This role focuses on assuring customer success by providing platform optimization and platform implementation services for a dedicated customer.

Role and responsibilities:

• Work with the configuration lead to address customer requirements, following standard playbooks for configuration and optimization
• Work effectively in a queue based system to process large volumes of social media findings.
• Build strong relationships with customers, partners, and team members.
• Provide regular updates to both the customer and ZeroFox leadership on assigned tasks and progress
• Assist the Program Manager and Technical Lead in defining and/or enhancing service and methodologies based on lessons learned and feedback from the customer.
• Recall a large terms list across a multitude of findings
• Effectively communicate trends and new TTPs to internal stakeholders
• Support customer engagements to completion

Required qualifications and skills:

• Military experience
• Experience leveraging Publicly Available Information
• High-level understanding of social media networks
• Ability to apply cross-cultural lens to findings and tasks
• Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and / or start-up companies
• Excellent analytical skills and problem-solving skills, combined with the ability to provide quick resolution to problems
• Exceptional verbal and written organizational, presentation, and communication skills.
• Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
• Demonstrable customer satisfaction and retention in a fast-paced environment
• Working proficiency in explaining strengths and vulnerabilities

Desired qualifications and skills:

• Knowledge of data analytics, dashboards, and reporting
• Experience using and interacting with SaaS-based platform
• Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk.
• Bachelors degree preferably in Computer Science, Information Systems, Cyber, or other similar background or equivalent experience
• Past experience working in customer success, technical support, configuration and / or training capacity
• Experience working with social media platforms

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Comprehensive health benefits and 401(k) plan
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Please visit ZeroFox's careers portal for a full job description and to apply:https://jobs.lever.co/zerofox

Equal Opportunity, Diversity and Inclusion We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.