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CSC ServiceWorks Area Mgr WDF Operations in Baltimore, Maryland

The CSC ServiceWorks Story

We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States, Canada, and Europe.

Our Best-in-Class team of 3,000 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Visit our Careers Website at www.cscsw.com to learn more about our available opportunities and the benefits of working for CSC ServiceWorks.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status



Primarily responsible for implementing and managing baseline operations processes that guide WDF business execution, drive consumer adoption and usage, and secure new business opportunities within assigned area (multi-family housing (MFH) or Academic).

Key Job Responsibilities:

• Providing leadership and guidance at the Business Unit level to WDF operations.

• Building consistency and quality of basic operational processes.

• Ensuring that operational tools and processes are in place and available. Train field operations on relevant WDF processes.

• Continually assess current deployments that influence the customer experience. Ensuring that our locations are up to standards and refreshed.

• Interface with sales team in evaluating marketing, adoption and pricing campaigns, and other aspects of our field marketing efforts.

• Managing, monitoring, and providing guidance to execution teams.

• Collaborating with outside agencies and other vendor partners.

• Providing leadership and guidance at the Business Unit level to WDF operations.

• Building consistency and quality of operational activities.

• Developing, executing, and supporting ongoing sales campaigns meant to drive adoption and use.

• Other duties as assigned

Key Management Responsibilities:

• Recruit, hire, and manage assigned team

• Delegate duties and assign/schedule work to meet deadlines to operate WDF service in assigned sites

• Support employee development and provide training as needed

• Establish team and individual employee goals

• Manage employee performance

• Authority to terminate or make a termination recommendation

• Implement, communicate, and maintain Company practices, policies, and procedures with team

Benefits & Perks

  • Work Life Balance!

  • 75% Employer Paid Medical, Dental, and Vision insurance

  • Year-round Work & Paid Training

  • Company Paid Life insurance

  • 401k with generous Company Match

  • Paid Vacation, Personal Time Off and Holiday Pay

  • Flexible Spending & Health Savings Account

  • Paid employee Referral program

  • Some positions are provided a Company Vehicle, Fuel Card, and Corp Card for all expenses


What we’re looking for

• Entrepreneurial spirit

• Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations

• Ability to write reports, business correspondence, and procedure manuals

• Proven ability to effectively present information to management and groups of employees, clients and customers

• Ability to work with a variety of mathematical concepts

• High-level ability to define problems, collect data, establish facts, and draw valid conclusions

• High-level ability to interpret a variety of instructions

• Strong Microsoft Office skills

Physical Requirements:

• This job requires 75%+ travel to multiple client locations within a geography

• Ability to lift and transport laundry bags weighing approximately 15-20 lbs.

• Conduct client facing activities with customers at the customer’s place of business

ID 2023-1898

Category Wash Dry Fold

Position Type Regular Full-Time