Experience Inc. Jobs

customer service manager.

• avenel , new jersey

• posted october 3, 2024

job details

summary

• $100,000 - $120,000 per year

• permanent

• no requirements

• category business and financial operations occupations

• referenceAB_4621536

job details

We have partnered with a manufacturing company based in Avenel, NJ that is adding a Customer Service Manager to their team. This is a full-time permanent, direct hire position, offering a base salary, bonus and comprehensive benefits package. We are seeking a candidate with customer service leadership experience, working with an international B2B client base, ideally in the manufacturing industry. If you are interested in learning more, please reply with your most updated resume and availability for a phone call. I look forward to hearing from you! The customer service manager must plan, coordinate, and control the activities of the customer service team. This role also partners with their international team to ensure that customer requirements are being met. As a leadership position, the person in this role is expected to drive forward the goals of the organization including partnering with other department heads, as well as maintain and enhance customer relationships. Work Location: Avenel, NJ (onsite M-F 8am-4:30pm)

salary: $100,000 - $120,000 per year

shift: First

work hours: 8 AM - 5 PM

education: No Degree Required

Responsibilities

• Evaluate and manage staff performance to agreed customer standard levels and standards.

• Plan, prioritize and delegate work tasks to ensure proper functioning of the department.

• Ensure the necessary tools and resources are available for quality customer service delivery.

• Review customer complaints and track customer complaint resolution.

• Train and coach staff.

• Develop and implement customer service policies and procedures.

• Identify and implement strategies to improve quality of service and productivity.

• Manage returns and credit processing.

• Recommend appropriate staffing levels to the VP of Customer Support Operations.

• Once approved, recruit, interview and oversee the hiring of all new Customer Service team members.

• Conduct performance reviews of direct reports, while counseling, motivating, and discipling staff as appropriate.

• Comply with and ensure accountability for Company policies and procedures related to customer service standards, safety, and security procedures.

• Ensure that all Customer Service employees are properly trained with appropriate documentation to evidence such training.

• Assist all representatives in handling escalated issues.

• Analyze customer pricing to ensure company profitability.

Skills

• ERP

• Customer Service

• Basic Software Skills

• Basic Computer Skills

• Manufacturing

• Customer support

• Billing

• Coaching

• Business operations

• Follow-up

Qualifications

• Years of experience: 5 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

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CB

christina bratis-bruscia

• +1 914 428 7012 (tel:+1 914 428 7012)

• christina.bratis-bruscia@randstadusa.com