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Accenture Vendor Management Specialist in Austin, Texas

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com (https://blog.accenture.com/nacandidatemarketing/2021/03/24/updated-accenture-boilerplate-new-of-employees/www.accenture.com) .

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.

Job DescriptionThe key responsibilities for the Vendor Management Specialist are as follows:

  • Manage all aspects of vendor relationships, identify work to be transitioned and coordinate execute key projects and transitions across the organization

  • Review performance, conduct satisfaction surveys and make recommendations for service improvement and standardization

  • Set, cascade, maintain and review agreed upon SLA

  • Build strong relationships with vendors to drive high performance and ensure agreements are drafted and administered in line with contract management guidelines

  • Assist in defining sourcing and vendor management strategy

  • Help define governance model to work with CoE's and GU's to review progress, agree on plans and decisions, and resolve issues at the strategic, tactical, and operational level

  • Conduct regular review meetings with GU & CoE for vendor satisfaction and utilization, review and report service performance, and satisfaction results.

  • Review performance report, understand deviations and suggest action plans

  • Periodically review/update vendor utilization strategy based on performance and new requirements

  • Review demand forecast and design action plans with vendors. Identify opportunities to standardize and rationalize across vendors and reduce cost based on prior track record

  • Maintain consistent metrics across service providers responsible for SLA, OLA and KPI maintenance and improvements

  • Participate in operational planning with service providers – define the fiscal year targets, gather needs, estimate the increase of volumes, agree on the annual contract, maintenance SLAs etc.

  • Coordinate knowledge sharing sessions and initiatives across service providers

  • Coordinate and execute key projects and transitions

  • Manage and periodically review Service Catalogue: set, cascade, maintain and review SLAs in association with CoE, service providers and GUs

  • Identify areas to expand scope within existing centers, identify need for a new center and support deployment plan

  • Responsible for successfully transitioning work into the shared service centers on time and within budget.

  • Represent the HR organization, support and manage change through the transition

  • Responsible for issue resolution

  • Support efficient working of centers to deliver consistent services, better results, drive improvement and reduce cost

  • Where applicable, negotiate costs with the support of the procurement team

Basic Qualification:

  • Minimum of 2 years of vendor management experience


  • BS/BA degree

  • Previous health care experience

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.