Experience Inc. Jobs

Job Information

Apple Technical Project Manager, Compliance in Austin, Texas

Technical Project Manager, Compliance

Austin,Texas,United States

Operations and Supply Chain

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Support Experience Special Projects Team is seeking a passionate Technical Project Manager to manage a growing portfolio of contact center programs. This role will influence worldwide Apple Support strategy as well as customer-facing experiences while driving contact center readiness for highly complex, confidential projects.

Key Qualifications

  • Minimum 5 years experience managing projects or programs, including global, cross-organizational customer support initiatives, with an emphasis on technology solutions

  • 1-3 years experience in regulatory compliance (any industry) including controls implementation and monitoring

  • Deep knowledge crafting service processes with the comprehensive customer journey in mind

  • Ability to abstract technical details and effectively communicate to audiences at different levels

  • Excellent organizational and documentation skills

  • Outstanding influencing skills to unify and collaborate with teams with varied strengths

  • Successful track record handling large-scale high profile projects and deadlines

  • Proficient knowledge of the system development life-cycles

  • Extensive knowledge of contact center tools and processes a plus

Description

Advocate for the customer and Advisor experience while keeping Apple in compliance within a complex regulatory space. Investigate, understand and document regulatory requirements to influence solution design and define controls monitoring. Ensure compliance across Advisor systems, training, content and quality measurement and drive deliverables through partner teams. Encourage others to fight for excellence, even under competing priorities and pressures. See opportunities to use automation to maximize efficiency. Proactively look for risks (regulatory, technological, organizational, political) and identify appropriate mitigation plans Work well independently as well as seek expertise and involve the right experts for the best customer and Advisor experience. Drive schedule, planning meetings and activities for Compliance of Contact Center operations. Foster healthy debate and seek to understand multiple perspectives. Analyze data and report on program risks and controls. Approach problems flexibly, and be willing to adapt and modify your approach, without compromising on the outcome.

Education & Experience

BS CE/CS or equivalent experience required

Additional Requirements

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

DirectEmployers