Job Information
HEALTH AND HUMAN SERVICES COMMISSION Systems Analyst V in AUSTIN, Texas
Job/Position DescriptionThis position is eligible for 100% telework, subject to approval.Applicant will be required to demonstrate SQL knowledgeThis position performs highly complex (senior-level) computer systems analysis work. Duties include, but are not limited to, analysis of highly technical Health and Human Services Commission (HHSC) programs with an emphasis on eligibility and managed care rules for various HHSC programs. This includes reviewing and developing related artifacts and monitoring of and providing feedback regarding testing prior to implementation. Assists in developing and implementing enterprise-wide continuous process improvement initiatives. Participates or leads in the development and implementation of technical specifications of changes or additions to current or future technologies. Analyzes performance data to identify trends and areas for improvement initiatives and reports the results and recommendations to management. Performs root cause analysis and participates in the development of associated corrective action plans, as required for IT systems and processes. Serves as a point of contact for various trading partners and maintains expert level knowledge of the interfaces exchanged between TIERS and trading partners. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Runs appropriate queries in SQL to validate system requirements. Performs related work as assigned. Essential Job FunctionsParticipates in the development and implementation of Social Services Applications technical specifications of changes or additions to current or future technologies. Guides team participation in the planning, design, development, implementation, support, and maintenance of information technology applications and projects, especially those related to TIERS interfaces. Participates as subject matter expert for interface-related projects as needed .This includes reviewing and developing related artifacts and monitoring of and providing feedback regarding testing prior to implementation. Assists in developing and implementing enterprise-wide continuous process improvement initiatives (25%)Establishes business processes for triaging system related issues including PSR approvals and help desk ticket resolution. Provides guidance to Business Automation members to ensure accurate and timely resolution or issue escalation. Performs root cause analysis and participates in the development of associated corrective action plans, as required for IT systems and processes. Analyzes performance data to identify trends and areas for improvement initiatives and reports the results and recommendations to Business Automation management. Runs appropriate queries in SQL to validate system requirements. (20%)Provides complex quality assurance related consultation to, or oversight of, projects, assignments, or special initiatives that impact TIERS interfaces. Notifies management of significant issues and provides feedback to team lead and managers on performance and suggested risk management strategies (20%)Oversees and directs the development of documents and reports produced by Interface team members, to ensure professional quality and appearance, appropriate content, consistency, and responsiveness (15%)Performs related duties as assigned (15%)Creates a Customer-Service environment by establishing and maintaining positive working relationships with all levels of employees and internal/external stakeholders https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=590114 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.