Experience Inc. Jobs

Job/Position DescriptionWe are looking for an enthusiastic and highly motivated individual to join our team! In this role, you will provide support for a wide range of applications, troubleshoot, and resolve any issues that arise, and ensure the smooth and efficient operations of our systems. To be successful in this role, you must have excellent customer service skills, a strong working knowledge IT system, and the ability to work autonomously. Work involves maintaining the upkeep, configuration, and reliable operation of systems. Provides hardware and software support to agency users. Supports and provides user level service to agency users. This position is within Access and Eligibility Services (AES), Data Management and Reporting (DMR) Division. AES is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services.This position offers work-from-home balance. Currently, a minimum of one day in the office is required. This is subject to change. The state of Texas requires all employees to maintain personal wi-fi and webcam capabilities during works hours to perform job duties. Applicants from outside Texas must be willing to relocate within 30 days of hire. This position is for U.S. Citizens or residents only. The ideal candidate will thrive in an atmosphere that emphasizes quality of work, resilience, efficiency through innovation, productivity on a small but mighty team, effectiveness, and learning for continuous improvement. In addition, the ideal candidate will flourish in an environment that is focused on providing technology support, data analysis, and other creative solutions required by the business areas. The candidate must have the ability to work independently with little supervision and has some latitude for the use of initiative and independent judgment. Maintains a reliable, predictable work schedule. Performs other duties as assigned to maintain operations. Requires occasional after hours and weekend work.Essential Job FunctionsTroubleshooting and Support: oOversees, analyzes, troubleshoots, and resolves system hardware, software, and networking issues; and provides status reports to management.oProvide advanced troubleshooting and support for endpoint-related issues, collaborating with internal and external IT teams to resolve complex problems. Assist in training of support staff as needed.oCreates and analyzes new or existing procedures, information systems, or utility programs for efficiency and effectiveness.oTests and diagnoses systems to ensure that critical requirements are met.oAssists with the design, implementation, and operation of disaster recovery processes and systems.Monitoring and Reporting: oMonitor the performance and health of servers and applications, generating reports and analytics to identify trends and areas for improvement.oStudies existing information processing systems to evaluate effectiveness and recommends new systems to improve production or workflow as required.oConduct regular system audits and generate reports on IT system performance, identifying areas for improvement and implementing solutions.oProvide technical support and troubleshooting assistance to end-users.oOversee the patch management process to ensure all endpoint devices are up-to-date with the latest security patches and software updates.Policy Development: oDevelop and enforce policies related to endpoint management, ensuring they align wit https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=619491 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.