Job Information
TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES SWI Intake Specialist in AUSTIN, Texas
Job/Position DescriptionTHIS POSITION OFFERS TELEWORK OPPORTUNITIES AND CAN BE FILLED ANYWHERE WITHIN THE STATE OF TEXAS.The position answers calls placed to Protective Services Statewide Intake (SWI) for reporting abuse/neglect of children; and abuse, neglect, or exploitation to persons 65 years and older or adults with disabilities. In addition to answering calls, the position reviews faxes, mail and Internet information received by SWI. The position assesses intakes for determination of priority, allegation type, and handling. The position must be able to provide adequate 24-hour coverage, including holidays and must be able to work a flexible schedule as needed. The position interacts routinely with Texas Department of Family and Protective Services staff, representatives from various organizations, and the general publicA Statewide Intake Specialist- SAO SWI Intake Specialist{target="blank"}.WHY WORK FOR DFPS?The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected and#151; children, elderly, and people with disabilities and#151; from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, and Values{target="blank"} in service to the citizens of Texas.DFPS is not only a qualifying organization for the Service Loan Forgiveness Program{target="blank"}, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments, but also offers excellent health benefits{target="blank"}, special discounts on many products and services through the Discount Purchase Program{target="blank"}, a lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the Employees Retirement System{target="blank"} of Texas. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Your annual paid leave accrual increases as your tenure increases. HELP US MAKE A DIFFERENCE:To explore more of what Statewide Intake Specialists do, click here{target="blank"}.For a realistic job preview for this position and about the agency, please click here{target="blank"}.You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.Essential Job Functionsand#149;Assesses severity of the circumstances according to department policies and procedures and assigns a priority classification to all reports.and#149;Assesses intake reports for determination of priority, allegation type, and handling.and#149;Provides assistance to unit supervisor and unit staff in interpreting policy, training new workers, completing unit reports, responding to client complaints, and acting in the supervisorand#146;s absence.and#149;Obtains and documents detailed information from callers and correspondence concerning the alleged abuse or https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=613583 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.