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Netsync Network Solutions Supervisor-1 in Austin, Texas

Detailed Description

This designated role is the first-tier level of the supervisor position. This individual has been with Netsync for 1.5-3 years and has mastered the roles/responsibilities of what it takes to be a field technician. This Supervisor I position will allow the candidates to be more involved with the PMO, Engineering, and Management departments while being able to implement a team of techs to successfully deploy customer assets. This individual will have mastered the Netsync delivery process and will ensure the following responsibilities are being met. The supervisor I position will be responsible for ensuring all ENG I-III are meeting Netsync standards while reviewing candidates quarterly. The supervisor I will always review their ENG III but ultimately work with other Supervisor I-III to review the pool of ENG-I-II that they worked with the most during Q1-Q4.

Roles and Responsibilities

  • Implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area Supervisors

  • Be a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clients

  • Provide Tier 1 support for network and Collaboration infrastructures.

  • Demonstrate continued growth and independence when working with clients and teammates

  • Support network standards, processes and security at client sites.

  • Maintain a professional demeanor when dealing with client; work jointly through technicians or leadership.

  • Participate in project meetings and design discussions.

  • Communicate issues with team leads/supervisors

  • Be able to approve/deny teams time cards and expenses

  • Work in a fast-paced environment while maintaining a clean work environment.

  • Participate in the delivery of project supplies.

  • Fluent in project documentation; pre/post/client etc.

  • Communicate project status and weekly activities to internal managerial staff

  • Train new hires on expectations and standardizations.

  • Lead small-medium sized deployments.

  • Approve technician documentation and review

  • Assist lead technician on-site to help sustain best practices on-site.

  • Understands all internal processes.

  • Conduct customer site walks for enterprise customers

  • Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projects

    Additional Duties

  • Ability to receive instruction and perform tasks in a timely manner from Manager

  • Extensive knowledge of all tools and how to properly use them in client environments

  • Ability to help create client schedules and meet those deadlines

  • Skills to create and deliver presentations.

  • Be able to review team members and provide constructive criticism across all QPR categories

  • Ability to act as a coach and mentor others

  • Time management skills, ability to execute subtasks in the project.

  • Strong ability to accommodate different personality types

  • Strong ability to make consistent good decisions based on the situation

  • Client-service oriented

  • Understand all internal HR processes

  • Ability to travel more than 50%

    Skills and Experience

  • Mid-level knowledge of core technology services

  • Be able to build off team strengths and weaknesses

  • Must be able to document issues and be able to

  • Mid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirements

  • Mid-level knowledge of network protocols and network design theory

  • Strong interpersonal skills

  • Excellent documentation skills

  • Requires clear level thinking and the ability to react to situations accordingly

  • 1-2+ years hands-on, technology related experience or equivalent education.

    Minimum Qualifications/Technical and Educational Requirements

  • Proven work experience dealing with client accounts, Basic hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI model

  • High school diploma or higher

  • Ability to utilize downtime to work towards career aligned certifications

  • Ability to grow and flourish in an ever changing corporate environment

    Training/Certifications

  • $2500 annual training budget as part of the Supervisor I role.

  • Certifications to include:

  • CompTIA Project+

  • ITIL Foundation Ver. 4

  • CAPM

  • PMI-ACP

  • DASM

  • DASSSM

  • Candidates Choice

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