Job Information
UNIVERSITY OF TEXAS AT AUSTIN Student Services Specialist in Austin, Texas
Support online testing processes and technology needs for internal and external partners. Communicate with students, instructors, parents, and UTHS staff to support student success. Utilize the learning management systems, database, and registration and payment platforms. Provide technology help-desk support for student access to Proctorio online, remotely proctored exams and Canvas LMS course platform. Train students, parents, staff, and proctors on UTHS testing processes and Proctorio system procedures.Coordinate student services customer support by interacting with internal and external partners including UTHS administrative assistants, specialists, and coordinators as well as district partners. Provide information regarding requests and recommend solutions to streamline efforts. Coordinate and process requests and establish procedures for all online and print Final Exams for internal and external partners. Establish procedures for processing requests, scoring, grade reporting, proctor and site approval, and grade verification in order to ensure test security, student confidentiality, accuracy, and timeliness.Provide technology support services to students, parents, educators, and staff. Offer "help desk" services to students, parents, and educators for access and navigation of online courses in multiple Canvas LMS instances/sub accounts and online exam access in the Proctorio remote proctored exam system. Prepare and maintain guiding documents and train UTHS staff regarding use of technical registration and enrollment systems and troubleshooting issues such as online exam administration. Track frequent requests and recommend solutions to address customer service issues.Process payments and enter data in registration and enrollment systems including exam requests, course registration, and specialty services. Interact with IT as needed to troubleshoot systems needs for specialty data and payment processing. Utilize the Skyward SIS and Heartland/MySchoolBucks credit card processing system, Mishell SIS, and Global Transport payment systems to process payments, refunds, discounts, and specialty requests. Support partner school district requests, enrollments, extensions, and invoicing.Maintain student records related to testing and score reporting and enter student data into the Skyward SIS aligned to state required PEIMS reporting standards. Oversee archiving, grade report distribution, and records retention in paper and online formats for Final Exams. Run reports in the Skyward SIS and Heartland/MySchoolBucks systems for accounting to mass assign student fees, balance transactions, and process refunds and void payments to support the business and PEIMS data entry functions for the Diploma Programs.Assist with exam distribution as needed to fill partner school and individual student requests. Enter registrations and mail out exams. Assist with PEIMS data reports and data entry and student registration and records requests to meet state required data specifications. Occasional lifting and moving of boxes for archiving purposes, cross-train to provide support for a variety of UTHS programs. Other related functions as assigned.