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Cisco Sr. Customer Solutions Engineer – Duo Security in Austin, Texas

Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access provider.

Duo + Cisco = Disco

With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud.

Our mission is simple: democratize security by making it easy and effective for everyone. We’re transforming security from the ground up by solving the world’s most pressing geopolitical challenge — safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges.

We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams.

We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We’re kinder than necessary.

Together we build for the future by designing simple solutions for complex problems. And that’s why we’re the most loved and trusted name in security.

Your responsibilities will include:

  • Developing and implementing tailored strategies that provide continued value to the customer, ensuring renewals and driving long-term account growth

Driving seamless onboarding processes and working cross-functionally with our support and services team to proactively lead successful deployments

  • Effectively manage customer expectations about our features, functionality and limitations

Being an expert in all things Duo by developing technical proficiencies with both Duo products and supported technical integrations with third-party applications. Author technical notes and training material to share your knowledge.

  • Conducting virtual (and eventually onsite) product roadmap presentations and business reviews.

Partner with cross functional teams for process improvement.

  • Consistently grow your knowledge of the broader security landscape and expertly position Duo by handling objections related to competitive solutions.

Act as a technical resource to other teammates

  • Independently handling customer deployment roadblocks and objections, leading technical conversations, and working across multiple business units to deliver solutions.

Continuously learning about product features and functionality, providing recommendations based on customer's infrastructure and use cases.

  • Demonstrating thought leadership and helping evangelize new ideas, strategies, and concepts with team members, other internal teams, and customers

Providing leadership through one-on-one relationships, team interactions, and special projects. Takes initiative to help individuals and the team as a whole.

Skills you have…

  • Effective Communication + Ability to Influence: You can demonstrate active listening, synthesize information, effectively communicate, and present with confidence and empathy to varied internal and customer stakeholders while dynamically adapting style & content to a broad range of customer audiences (e.g., from IT staff to CISO) and internal audiences (e.g., from team members to senior management). You can connect abstract technical concepts to real world environments.

Technical Aptitude: You can guide implementation, integration, and deployment of technical solutions in customer’s environment. Has expertise with more than one technology, such as networking (VPN, firewalls, load balancing), Microsoft administration (Azure, Office 365, Exchange/OWA, ADFS), authentication workflows (RADIUS, LDAP) and/or SAML/SSO.

  • Building Collaborative Relationships: You can proactively collaborate with multiple internal and customer stakeholders to identify opportunities, address challenging situations, support customers through incident response situations.

Active Learning and Continuous Improvement: You understand Duo’s core security positioning and can speak to how Duo compares to competitors in the security landscape. You can translate customer sentiment to internal teams as feature requests and escalations, and appropriately advocate for strategic product decisions.

  • Self Awareness: You possess self-awareness, show empathy & discernment in challenging situations, own accountability for responsibilities & commitments. You are able to provide, receive, consider, and incorporate actionable feedback to/from your peers and leadership.

Execution and Time Management: You are a power user and strong adopter of internal tools and standardized processes. You can effectively prioritize concurrent, highly-complex projects to manage and deliver on customer and internal expectations.

  • Strategic Planning and Account Management: You can develop and execute strategies for customer portfolio, including customer engagement, risk identification & mitigation, product adoption, customer expansions, and product upgrades. You can creatively solve technical problems that tie to the larger customer strategy.

Team Player: Proactively contribute to a positive environment that values people and work, openly share problems and successes, and work across teams to help refine processes and achieve goals. You take responsibility for your own actions and recognize mistakes as learning opportunities.

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.

And if this role is exciting to you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.