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Allied Consultants Service Desk Technician in Austin, Texas

Allied Consultants, Inc. is an Austin-based firm which has for 30 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Service Desk Technician to be a key resource on a technical services team.

Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.

Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background check

Allied Consultants is an equal opportunities employer.

  • Provides Service Desk phone support and remote virtual technical assistance for applications and hardware problems.

  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

  • Documents, installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.

  • Maintains the necessary security controls over software.

  • Supports and maintains user account information including rights, security, and systems groups.

  • Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems.

  • Shows awareness of standards and regulatory requirements related to assigned tasks.

  • Has an understanding of EIR Accessibility technical standards and interoperability with assistive technologies used by people with disabilities.

Minimum (Required):




Experience in Service Desk phone support environment providing virtual technical assistance for applications and hardware problems


Experience in maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals


Experience with Microsoft Active Directory, Azure and Office 365

Experience with ServiceNow or other service management solutions

Knowledge of commonly used concepts, practices, and procedures within IT.

Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.

Skilled in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.

Ability to operate information technology systems, to communicate effectively, and to train others.

Ability to rely on written instructions and pre-established guidelines to perform the functions of the job.

Must have teleworking space to setup a desk area with 2 monitors and a laptop (monitors and laptop provided), that is free of distractions and outside noises.

ID: 2021-4967

Response Deadline: 7/26/2021

Duration (Hours): 817.56

Visa Restrictions: Authorized to work in the US

External Company URL: http://alliedconsultants.com

Street: 721 Barton Springs Road