Experience Inc. Jobs

Your opportunity

At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We are seeking an entrepreneurial and passionate Senior Technical Program Manager of Mobile and Conversational AI Technology to take our customer experience to the next level.

The Technical Program Manager role will collaborate with other product and technology teams, as well as lead a cross-functional program team to ensure Schwab Mobile app and the conversational AI platform is meeting our clients’ expectations. An ideal candidate will enjoy being part of an impactive and growing technology team, working in a fast-paced environment, be process and data oriented, have strong communication skills, and have extensive experience with secure, client-facing online technologies with a preference for experience in Mobile and Conversational AI domains and cloud technologies (Google cloud is preferred).

The role will lead the strategic planning of the technology roadmap, enabling effective execution. Strategic planning will include creating the roadmap, from long term planning (more than a year) to quarterly and project level execution and managing schedule progress from large phases through to detailed tasks, including understanding and managing dependencies within and across groups. This will require working directly with Engineering Senior leadership, Dev Managers, Product managers and other TPM’s to ensure timely delivery and tactical execution against the OKR’s partners.

What you’ll do:

• Serve as the primary point of contact for Senior Leadership in your areas of responsibility, owning proactive communications and consistent progress updates

• Partnering and direct facilitation with teams at all levels; from in the weeds with developers on projects to summations and process strategy at the executive level

• Continually evaluate technology effectiveness/data interoperability of complex systems, influence vendor roadmap and direction of products

• Assist in presenting proposed future state and strategy/roadmaps to business/ IT leaders

• Lead multiple highly complex projects of diverse scope where analysis requires an understanding of current business and technology trends

• Coordinate and optimize the efforts of cross-functional teams, including across conflicting streams, identifying risks and proactively mitigating them

• Providing problem-solving leadership with an expert ability to navigate dynamic and conflicting opinions and deliver within budget and per schedule

• Collaborate with other technical teams and Mobile Architects/Technical leads to build the technical roadmap, initiatives and epics and refine them into stories with acceptance criteria

• Manage budget and vendor relationships including work orders, vendor evaluation and delivery progress by vendors

What you have

Required Qualifications:

• 6+ years of technical program management experience with 3+ years as a Senior TPM and/or TPM lead

• 3+ years of experience in Mobile application development projects

• 2+ years in Cloud migration and AI project experience

• Software delivery experience as an engineer, and preferably as an engineering manager

• Strong understanding of Agile/Scrum and building 2-3 year roadmaps and quarterly PI planning

• Must be self-starter, extremely detailed and analytical, and have a curious mind that enjoys digging into how things work and continuously strives to enhance the product, workflow and process

• Ability to understand the why and how for technical items and refine epics into detailed stories

• Keen eye for recognizing consistent and efficient experiences and processes and promoting a continuous improvement culture

• Experience in building partnerships, mobilizing and motivating teams, influencing others at all levels of an organization, and driving change to effectively deliver on projects in a cross-functional environment

• Excellent presentation, communication, and interpersonal skills to communicate at all levels with clarity and precision both written and verbally

• Bachelor's degree in Computer Science or related field

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan

• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

• Paid parental leave and family building benefits

• Tuition reimbursement

• Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.