Experience Inc. Jobs

General information

Ref # 19330

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Reporting to the Director of Consumer Innovation and Capabilities, this position's primary responsibilities will include deployment of digital initiatives in partnership with technology teams and data analytics of the customer experience. The position is within the Consumer Asset Management (CAM) Analytics team in Auto Finance which is focused on managing the delinquent customer experience. A key part of the role involves requirement gathering, stakeholder alignment and tracking project delivery. In addition, the role includes business impact analysis and tracking customer engagement. The ideal candidate is highly organized, detail oriented, proactive and inquisitive, with a passion for driving results by challenging the status quo.

The Work Itself

Work closely with Technology, Digital and Data Analytics partners to enhance servicing capabilities. Improving customer experience by enabling digital transformation across various platforms. Lead, manage and rollout new deployments through a blend of data analytics and product ownership, representing business requirements. Evaluate customer-facing touchpoints and identify opportunities for improvement. Manage and maintain our growing array of digital assets including governance with a goal to optimize servicing strategy experiencesLearn our systems and leverage customer insights to deliver solutions for servicing stakeholders. Function as a subject matter expert (SME) in key technology and data management areas.Represent the business by leading digital transformation projects. Closely work with Technology, Digital, Data Shared Services, Operations, Compliance and other stakeholders.Validate project delivery using post-deployment checks, reviewing business requirements, tracking performance, and tracking defects/enhancements.Manage the priorities using sound control processes (daily/weekly/monthly) to effectively identify, assess, and manage risk. Manage project flow, remove blocks, and use data to prioritize projects.

The Skills You Bring

Required:

• Bachelor’s degree in Mathematics, Operations Research, Economics, Business, Finance, Computer Science, or a similar discipline with some quantitative coursework required
• Strong data analytics experience (2+ years) with tools like Snowflake, SQL, PowerBI, Excel, etc. Build and run queries to solve business problems. Conduct data analysis independently required
• 2-3 years of experience in data driven Digital Transformation with consumer-facing products and features. Focus on project delivery to improve end-user experience.
• Highly inquisitive. Extremely detail oriented. Challenges the status quo; seek improvements. Extremely collaborative, works well with teams, and is proactive to address business needs.
• Familiar with Scrum framework and willing to learn the Agile process including gathering requirements, grooming, sprint cycles, and user acceptance testing. Optimize product lifecycle through continuous feedback.
• Ability to function as a product owner or SME. Strong attention to detail. Good at communicating analytical insights clearly and concisely to individuals from diverse backgrounds.

Preferred:

• Master’s Degree in a quantitative/technical discipline (Mathematics, Computer Science, Statistics, Economics, or Engineering).
• 2+ years of Advanced data analytics. Experience with data, key metrics, reporting, ad hoc analyses, etc. Identify data outliers, process flaws, etc.
• Experience in automotive or financial services industry, especially in collections, loss prevention, and recovery areas.

#DFS #LI-Hybrid

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 85000

Experienced: 117500

Expert: 150000

Incentive Compensation: This position is eligible to participate in our annual incentive plan