Job Information
UNIVERSITY OF TEXAS AT AUSTIN Senior Coordinator Specialist - Texas One Stop for Enrollment Services in Austin, Texas
Customer Service and Counseling:Provide holistic counseling on course enrollment, financial aid, billing, and academic success, with a focus on student retention and progress. Deliver specialized counseling to students with complex financial aid or administrative needs, ensuring accuracy in advice and content.Specialized Support Services:Implement specialized support for students with unique process navigation challenges and oversee the accuracy of website content and training materials. Build and maintain relationships with critical campus partners, including career, mental health, and emergency services, to provide comprehensive support to students.Outreach and Linguistic Support: Contribute to community outreach efforts, making presentations on specialized support services. Provide language support for student accessibility and multilingual students and families by collaborating with professional translation services or through the use of multilingual staff and translation and interpreter services.Quality Assurance and Training:Review and analyze student inquiries to ensure high-quality responses and proactively correct misinformation. Train staff on the latest university milestones, topics ,and best practices, ensuring the team remains up-to-date on policies, procedures, and processes. Update website content with specialized processes for students.Other Duties as Assigned