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Description

OpsTech IT organization, with an unparalleled scope, is part of the Amazon’s WW Operations & Robotics team. We design, deploy and support IT infrastructure, devices and Services across Amazon’s Global Fulfillment Centers, Transportation (Middle Mile, Last Mile & Logistics), and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry, Campus, and Prime Air). Our customers range from Amazon lockers to Amazon’s Air Hubs.

Ops Tech IT Product Management (OTIP) owns, defines, and operationalizes products and programs to deliver highly reliable IT infrastructure and world class IT support, with the direct purpose to scale our support efficiently, improve service delivery speed, and drive new innovations for customers. OTIP establishes, practices, and enforces Ops Tech IT’s product development life cycle. The team supports global operations customers (first, middle, last mile) and internal teams.

We are seeking an experienced business intelligence engineer to visualize data within customer growth focused on Voice of the Customer and also delivering unplanned and planned customer demand metrics.

This role regularly requires close engagement with senior leaders and PMTs to generate insights and deep dives into core metrics that directly impact organizational strategic initiatives and priorities. The role requires high proficiency in complex SQL scripting, often joining together multiple types of data sets that range from normalized summaries to raw information spanning many diverse sources. The role will need to have a high bar for ownership and work independently to create high-quality products for the customer. The role is required to communicate product roadmap, prioritization, and release notes of new products with customer and stakeholder groups.

The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and the ability to work in a fast-paced environment.

You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or multiple priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.

Key job responsibilities

• Lead the design, implementation, and delivery of BI solutions for the complex and ambiguous problems in the Customer Growth and Product org

• Conduct deep dive analyses of business problems and formulate conclusions and recommendations to be presented to senior leaders

• Identify opportunities and key criteria to drive analytical reporting and business strategy

• Produce written recommendations and insights for key stakeholders that will help shape effective metric development and reporting

• Simplify and automate reporting and other data-backed activities; build solutions to have maximum scale and self-service ability by stakeholders

• Partner with our Engineering teams to enhance data infrastructure, data availability, and broad access to customer insights

• To develop and drive best practices in reporting: data integrity, test design, analysis, validation, and documentation

• Learn new technology and techniques to meaningfully support product and process innovation

• Own the design, development, and maintenance of ongoing metrics, reports, dashboards, etc. to drive key business goals

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage

• Maternity and Parental Leave Options

• Paid Time Off (PTO)

• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Nashville, TN, USA | Seattle, WA, USA

Basic Qualifications

• 10+ years of professional or military experience

• 5+ years of SQL experience

• Experience programming to extract, transform and clean large (multi-TB) data sets

• Experience with theory and practice of design of experiments and statistical analysis of results

• Experience with AWS technologies

• Experience in scripting for automation (e.g. Python) and advanced SQL skills.

• Experience with theory and practice of information retrieval, data science, machine learning and data mining

Preferred Qualifications

• Experience working directly with business stakeholders to translate between data and business needs

• Experience managing, analyzing and communicating results to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,300/year in our lowest geographic market up to $202,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.